Administration Support Officer- Emergency Department

About this role

Join the Emergency Department at South West Healthcare Administrative Support Officer (ASO) at our Warrnambool Campus. In this fast-paced, 24/7 environment, you will provide essential administrative and reception support, manage patient records, and help keep the department running smoothly. This role is perfect for someone organised, detail-focused, and adaptable, who enjoys variety and being part of a friendly, professional team. Position overview • Employment Type: • Permanent Part Time or Full Time (Up to 80 hours per fortnight) • Fixed Term Part time position until February 2027 (64 hours per fortnight) • Please indicate your preferred hours and employment type when submitting your application • Location: Warrnambool Campus • Classification: Administrative Worker Grade 1 • Salary Range: $60,780.72 - $67,194.40 per annum (pro rata), plus superannuation About the role South West Healthcare is seeking motivated Administration Officers to join our Emergency Department team. The Emergency Department is a fast-paced and dynamic environment where no two days are the same. As an Administrative Support Officer (ASO), you will play a vital role in supporting clinical staff through the delivery of high-quality administrative and reception services that contribute to safe and timely patient care. Your day-to-day responsibilities will include managing emergency reception duties, accurately entering patient data, and handling sensitive and confidential information. This role is well suited to someone who is highly organised, detail-oriented, and able to adapt quickly in a busy healthcare environment. Experience in data entry is essential, and knowledge of medical terminology will be highly regarded. As the Emergency Department operates 24/7, this role requires flexibility to work a rotating roster, including nights, weekends, and public holidays. What you bring • Qualification in Office Administration or equivalent experience • Strong communication skills and a friendly, professional approach • Confidence using computers, including word processing, email, and databases • High attention to detail and accuracy • Comfortable using multiple IT systems (e.g., TrakCare, RiskMan) • Ability to work independently and as part of a team • Strong organisational and problem-solving skills • Ability to prioritise tasks and stay calm under pressure What we offer You will enjoy benefits such as: • Excellent salary packaging options including meals & entertainment, novated leasing and additional superannuation contributions • Internal and external professional development opportunities • A range of internal development opportunities focusing on personal development such as resilience and mentoring workshops and comprehensive leadership programs • Excellent terms and conditions of employment Who we are As an organisation SWH prides themselves on their values; Care, Respect, Excellence, Integrity and Leadership and their overall dedication to the local community. Learn more about SWH here . SWH respects all individuals and promote equity and inclusion of Aboriginal and Torres Strait Islander people, people of all genders, sexual orientations, abilities, ages, racial, cultural and religious backgrounds and socio- economic status. SWH is the largest health service in South West Victoria, providing acute, mental health, rehabilitation, and aged care together with an extensive range of primary and community health services across the South West catchment. SWH is the lead agency for the South West Local Health Service Network, presenting an exciting opportunity for SWH to provide strong leadership and support across the entire region. With a population of 39,000 and a catchment of 100,000 Warrnambool is the regional centre to Victoria's Great South Coast. To learn about the vibrant town and region please visit: http://www.warrnambool.com/ How to a pply Submit your application by selecting the Apply button below and include a cover letter and resume by Sunday 16 August 2026. Please ensure you address the selection criteria as outlined in the position description. Employment Terms and Conditions will be in line with the Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025. The successful applicant will be required to be eligible for and undergo the following: • Police Record Check • Employee Working with Children's Check, where required • Current Immunisation status South West Healthcare is an Equal Opportunities employer and commits to Inclusion, Diversity & Equity by providing a trusting workplace that are safe, respectful and inclusive of all individuals, and that our workplaces reflect the diversity of the communities in which we operate. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. We are committed to The Child Safe Standards, which aim to protect children and young people. Note: If you experience any difficulties using this website or require assistance at any stage of the recruitment process, please email: [email protected]