Administrative Support Officer - South West Medical Centre

About this role

Join South West Healthcare as an Administrative Support Officer and become part of a friendly, supportive team delivering exceptional care in a busy general practice. This full-time, fixed-term parental leave opportunity is ideal for someone who enjoys working with people, thrives in a fast paced environment and takes pride in providing outstanding customer service Position overview • Employment Type: Full Time, Fixed Term (76 hours per fortnight) Parental Leave Cover • Contract Dates: Available for immediate start until 1 February 2027 Enjoy a variety of 8 hour shifts scheduled throughout a 5 day work week (Monday to Friday) • Location: South West Medical Centre • Classification: Administrative Grade 1 • Salary Range: $60,780 - $67,194 per annum, plus superannuation About the role Would you like to be the welcoming face of a busy general practice and help create a positive experience for our patients? If you are organised, reliable and enjoy working in a fast-paced environment, we would love to hear from you. South West Healthcare is seeking an enthusiastic Administrative Support Officer (ASO) to join the team at South West Medical Centre. As the first point of contact for our patients, you will play an important role in supporting the smooth day to day running of the practice while ensuring every patient receives a professional and welcoming experience. Working alongside GPs, Nurses, fellow Administrative Support Officers and the Practice Manager, you will be part of a friendly, collaborative team committed to delivering high quality, patient-centred care. What you will be doing In this varied and rewarding role, you will: • Welcome and check in patients, providing exceptional customer service. • Manage appointment bookings and respond to patient enquiries. • Maintain accurate patient records and administrative systems. • Process patient payments and complete daily banking tasks. • Manage referrals, scanning and a range of general administrative duties. • Assist with maintaining well-stocked and organised clinical areas. • Provide administrative support to the wider practice team to ensure the smooth running of the clinic. What you will bring Weare looking for someone who is organised, approachable and committed to providing outstanding customer service. You will have a professional and confidential approach to your work, enjoy working as part of a team and be able to adapt to the demands of a busy medical practice. You will also bring: • A strong commitment to patient confidentiality and professionalism. • Excellent customer service and interpersonal skills. • The ability to work collaboratively within a team while also managing tasks independently. • Strong organisational, time management and communication skills. • A calm, positive and adaptable approach in a fast paced environment. • Sound computer skills and the ability to quickly learn new systems. • Experience in a GP clinic, medical terminology or GP practice software is desirable, but not essential. What we offer You will enjoy benefits such as: • Excellent salary packaging options including meals & entertainment, novated leasing and additional superannuation contributions • Internal and external professional development opportunities • A range of internal development opportunities focusing on personal development such as resilience and mentoring workshops and comprehensive leadership programs • Excellent terms and conditions of employment Who we are As an organisation SWH prides themselves on their values; Care, Respect, Excellence, Integrity and Leadership and their overall dedication to the local community. Learn more about SWH here . SWH is the largest health service in South West Victoria, providing acute, mental health, reh abilitation, and aged care together with an extensive range of primary and community health services across the South West catchment. SWH is the lead agency for the South West Local Health Service Network, presenting an exciting opportunity for SWH to provide strong leadership and support across the entire region. With a population of 39,000 and a catchment of 100,000 Warrnambool is the regional centre to Victoria's Great South Coast. To learn about the vibrant town and region please visit: http://www.warrnambool.com/ How to apply Submit your application by selecting the Apply button below and include a cover letter and resume by Sunday 16 August 2026. Please ensure you address the selection criteria as outlined in the position description. Employment Terms and Conditions will be in line with the Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025-2027. The successful applicant will be required to be eligible for and undergo the following: • Police Record Check • Employee Working with Children's Check, where required • Current Immunisation status South West Healthcare is an Equal Opportunities employer and commits to Inclusion, Diversity & Equity by providing a trusting workplace that is safe, respectful and inclusive of all individuals, and that our workplaces reflect the diversity of the communities in which we operate. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. We are committed to The Child Safe Standards, which aim to protect children and young people. Note: If you experience any difficulties using this website or require assistanc