Audit and Compliance Officer

About this role

We are seeking Audit and Compliance Officers to join our Compliance and Engagement Group, you will work with taxpayers and their representatives to help them meet their tax and superannuation obligations by providing exceptional service in a multi-channelled environment to achieve outcomes.

As an Audit and Compliance Officer, you will be a professional who can apply established processes and procedures, work accurately under general direction, exercise care and judgement, and collaborate effectively to support team outcomes.

You will engage with taxpayers, advisers, and intermediaries to gather necessary information and explain requirements clearly though multiple channels e.g. phone, online and face-to-face. Throughout all interactions, you’ll maintain the highest standards of integrity and professionalism.

Depending on the area you will work in, an average day might see you:  • providing tailored advice and guidance to taxpayers and their representatives on a range of tax and superannuation  • identifying risks and capturing intelligence to help formulate treatment strategies • investigating, analysing and researching information, policies, procedures, frameworks or tax laws to identify solutions

At the APS 4 level, you will apply established processes under moderate guidance, delivering quality and accurate work. You’ll support analysis, stakeholder engagement and delivery of outcomes working on developing your capability to support your own performance and contribute to the growth of the team.

At the APS 5 level, you will operate with increased independence, exercising judgment in managing more complex tasks, contributing to improvements and identifying issues. You’ll continually build your own technical and professional capability, while supporting development within the team by sharing knowledge, mentoring colleagues, and contributing to continuous improvement.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

Our ideal candidate: • builds and maintains productive working relationships, manages differing perspectives by engaging constructively with stakeholders across multiple channels, including online, phone and face-to-face • communicates professionally and concisely, gathering information, providing clear guidance, and delivers accurate, timely work in fast-paced or sensitive environments • collects, reviews and analyses information and data, including financial documents, to identify discrepancies and risks, and maintains accurate, clear, and defensible records • analyses, researches, interprets and applies legislation, policy and legal frameworks, and provides well-reasoned, evidence-based recommendations • works effectively within a dynamic team by contributing to shared outcomes, manages tasks under general direction and seeks guidance when needed, prioritising workload to meet team goals • adapts readily to change, showing a strong commitment to continuous learning, development, and building capability in a dynamic environment.