Claims Specialist - Sensitive Liability

About this role

Manage some of the most sensitive and complex claims in the Victorian public sector. This is a unique opportunity for an experienced Claims Specialist to work in a high-performing, collaborative and trauma-informed team, delivering fair and defensible outcomes on matters of significant human, legal and public importance, with strong wellbeing support built in. Key highlights • Full Time / Max Term (2 years) • Salary range – up to $155,000 (total remuneration package inclusive of super). As a Claims Specialist – Sensitive Liability Claims, you will manage an end-to-end portfolio of litigated injury claims arising from historical and sensitive matters. Key responsibilities • Manage an end-to-end portfolio of complex, litigated sensitive liability claims. • Apply trauma-informed claims practices and build trusted, professional relationships when engaging with survivors, clients and stakeholders, maintaining clear professional boundaries. • Assess liability, coverage, quantum and risk, exercising delegated authority to make fair, defensible reserving and settlement recommendations. • Instruct and manage panel firms, experts and service providers to develop and execute robust claim strategies. • Engage confidently in mediations, settlement forums and court processes, exercising sound judgement in legally and reputationally sensitive matters. What we are looking for • Demonstrated experience managing end-to-end litigated injury or liability claims in complex environments. • Well-developed stakeholder management skills, including comfort operating in grey areas and sensitive contexts. • A trauma-informed, survivor-focused mindset balanced with sound judgement and clear professional boundaries. • Ability to work autonomously while contributing positively to a highly collaborative and supportive team. We invite you to submit your CV and a cover letter to [email protected] .