Commercial Systems Manager

About this role

Lead the strategic transformation of Parks Victoria’s commercial systems, billing frameworks and revenue controls to improve customer experience, financial integrity and commercial performance. Partnering across Finance, Legal, IT, Operations and regional teams, you'll drive enterprise-wide system improvements, governance and data-led decision-making that support a diverse statewide portfolio. • Lead major commercial technology initiatives, including digital tenant services, CRM capability uplift and business process transformation, to improve customer experience, compliance and commercial performance across Parks Victoria's portfolio. • Shape the strategic direction, governance and optimisation of commercial systems, billing frameworks, revenue controls and data integrity across a complex public sector environment. • Work in a senior leadership role that partners across Finance, Legal, Operations, IT, regional teams and external stakeholders to deliver scalable, customer-focused and system-enabled improvements. • Contribute to better commercial decision-making, audit readiness, financial integrity and service delivery across one of Victoria's most diverse public land portfolios. About the role The Commercial Systems Manager provides strategic leadership and governance for Parks Victoria's commercial systems, billing processes, revenue controls and commercial data. This role is responsible for driving system-enabled transformation, improving data quality, strengthening financial integrity and supporting compliance, audit readiness and informed decision-making across the commercial portfolio. Day-to-day, the role will lead the ongoing evolution of commercial systems and billing frameworks, oversee commercial billing and revenue assurance processes, support consistent practices across rent, fees, charges and recoverable costs, and lead improvement initiatives that reduce manual handling and improve reporting, transparency and service reliability. This is a unique opportunity to lead a high-impact program of commercial systems uplift, influence enterprise-wide change and build capability across teams while supporting Parks Victoria's broader organisational priorities and commercial performance. About Parks Victoria & the Team Parks Victoria is a statutory authority of the Victorian Government, responsible for managing more than 4 million hectares across 3,000 land and marine parks and reserves, including 18 per cent of Victoria's landmass, 75 per cent of Victoria's wetlands and 70 per cent of Victoria's coastline. The Commercial Directorate sits within the Strategy, Planning and Programs Division, which brings together specialist teams that support place-based management, statewide programs, strategy, policy, data, systems and service delivery across Parks Victoria's diverse estate. We are a collaborative, improvement-focused team that works across commercial, operational, finance, legal and technology functions to strengthen systems, improve customer service, support better decision-making and deliver practical outcomes for Parks Victoria and the communities we serve. We're looking for someone with: • A Current Victorian Driver's Licence. • Extensive experience leading commercial, financial, billing, revenue or enterprise systems functions within a complex organisation, including governance, service delivery and continuous improvement outcomes. • Demonstrated experience leading system-enabled transformation within Microsoft Dynamic 365 CRM systems, billing assurance, revenue management or commercial data functions at a strategic or enterprise level. • Strong knowledge of public sector governance, financial accountability, probity, compliance and regulatory requirements, with the ability to embed these into practical systems and controls. Your application will need to include: • A Current Resume • A Cover Letter Application Close date: Sunday 9th of August 2026 Sound like you? For a confidential discussion about the role, contact Elise Armitage on [email protected] apply online! If you don't hold every skill or experience detailed above, please don't rule yourself out. We focus on hiring people who value collaboration and integrity. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender. If this resonates with you, then please consider applying or getting in touch to discuss. Employment Requirements Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment. · Extensive experience leading commercial, financial, billing, revenue or enterprise systems functions within a complex organisation, including accountability for governance, service delivery and continuous improvement outcomes, inclusive of review and implementation of new systems.