Customer Service Officer - Mildura Arts Centre

About this role

We're currently searching for an enthusiastic Customer Service Officer – to join our Arts Centre team. Position details Casual Job Number: R2765 Applications Close: 4pm, Thursday 13 August 2026 About the Opportunity This role is a great opportunity to be the welcoming face of the Mildura Arts Centre, helping visitors enjoy a positive and memorable experience. You'll provide friendly, professional service, assist with enquiries, support theatre, café and administrative activities and contribute to the smooth delivery of events and daily operations. We're looking for someone who is approachable, adaptable and passionate about delivering excellent customer service in a vibrant arts environment. What you will bring Ideally the successful applicant will have the following: • Demonstrated experience in Customer Service, Events and/or Hospitality Industry with a strong interest in events / arts. • High standard of verbal and written communication skills. • Ability to liaise confidently with members of the public and members of staff. • Demonstrated knowledge and experience in the accurate operation of various computer applications, including the Microsoft Office Suite, Customer Relationship Management Software and Electronic Document Management Systems. • Demonstrated appreciation of need for confidentiality and discretion. • Experience in cash handling, bank reconciliation, stock reconciliation, and in the use of computerised receipting systems. • The ability to work across a seven day roster including evenings and weekends • Hold a current satisfactory Police Check and Working With Children’s Check or be willing to obtain one. • Hold a Responsible Service of Alcohol (VIC) certificate or be willing to obtain one. Salary and conditions The position is classified within Band 4 of Council’s Current Enterprise Agreement commencing at $46.00 per hour plus statutory superannuation (25% casual loading included). Benefits As an employee you will have access to benefits such as: • Learning and Professional Development Opportunities • Bi-Annual Employee Recognition Celebration for Milestones and Achievements • Employee Health and Wellbeing Initiatives: Discounted Health Insurance and Gym Memberships • Employee Assistance Program: Free Counselling for Employees and Immediate Family Members • Active Social Clubs Mildura Rural City Council is an equal opportunity employer and is committed to building a culture that values diversity. We encourage applications from individuals of all ages, backgrounds and identities. We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position. All applicants must have the right to work in Australia and will need to provide a Police Check prior to commencing employment. Mildura Rural City Council is a Child Safe organisation and as such, applicants may be required to hold a Working with Children Check. Applicants may also be required to undergo a pre-employment medical check as per the requirements of the role. About our organisation Mildura Rural City Council is a dynamic local government organisation that provides 100+ different services, facilities, programs and infrastructure to a resident base of 56,000+. Our workforce of 600+ employees support our community and help make our region a great place to live, work, play and visit. Learn more about our organisation at mildura.vic.gov.au About our region Mildura Rural City covers almost 10 per cent of the state of Victoria and shares borders with both New South Wales and South Australia. The region is home to Mildura - a vibrant city of 35,000+ people - and a range of smaller townships and rural communities spread across 22,000 square kilometres. Only a short flight from three capital cities, Mildura boasts quality services, exciting attractions, diverse industries and a strong community spirit. There are fantastic professional, cultural, social, sporting and educational opportunities on offer. Learn more about our region at visitmildura.com.au Applying for this position All applications must include: • A completed Job Application Form • A resume • A covering letter Applicants that do not address the key selection criteria in their application may not be considered. Want to know more? Visit mildura.vic.gov.au/Jobs for a copy of the Position Description and Application Form. Call Human Resources on (03) 5018 8197.