Customer Service Supervisor

About this role

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Customer Service Supervisor

Employment Details

Date Added: 29-Jul-2026

Closing Date: 11-Aug-2026 04:00 PM

Position Description: Download Position Description

Shire of Moora | Job Opportunity

Customer Service Supervisor

The Shire of Moora is looking for a Customer Service Supervisor who is a positive and proactive leader and team-player. As a Customer Service Supervisor, you will provide high-quality customer service, and deliver timely and accurate information to a range of stakeholders. You will also lead, train and mentor a small team of Customer Service Officers. The successful candidate must be highly organised, courteous and professional.

Key responsibilities

· Supervise the day-to-day operation of the customer service team.

· Train and mentor Customer Service Officers to ensure the highest level of customer service is provided.

· Assist customers and respond to enquiries in person, by phone and email.

· Process customer payments, registrations, memberships and bookings.

· Manage incoming email and customer correspondence.

· Oversee the delivery of library, tourism and cemetery services.

· Maintain reception, library and other public customer areas.

· Complete daily banking and other administrative tasks.

About the person

We are looking for someone who has:

· Strong customer service skills.

· Previous experience in a supervisory role, including managing a small team.

· Strong interpersonal skills, with a team-focused, enthusiastic and proactive attitude.

· Ability to work both autonomously and in a team.

· Strong organisational and time management skills.

· Strong literacy and numeracy skills.

· Developed computer literacy, with a commitment to accuracy and attention to detail.

What we offer

· Full-time permanent appointment, subject to successful completion of probation period.

· One Rostered Day Off a month.

· Additional superannuation of up to 3%, subject to employee co-contributions.

· Employee benefits, such as free pool and gym memberships.

· Professional development opportunities.

Employment is contingent upon:

· Provision of a current satisfactory National Police Clearance.

· A pre-employment medical assessment, including drug and alcohol testing.

For more information, please contact Nerea Ugarte, Executive Manager – Corporate Services, Governance and Policy on 08 9651 0000 or hr@moora.wa.gov.au .

Applications close at 4pm on Tuesday, 11 August 2026.

Applications (including a cover letter, resume and references) must be marked “Private and Confidential” and posted or emailed to:

Human Resources

Shire of Moora

PO Box 211

MOORA WA 6521

or hr@moora.wa.gov.au

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