Dispute Resolution Officer

About this role

The Building and Plumbing Commission (BPC) is seeking a Dispute Resolution Officer – Plumbing to help resolve domestic building disputes that matter. About the Role: The Building & Plumbing Commission (BPC) is seeking skilled and passionate dispute resolution professionals to join its Dispute Resolution Division, on an ongoing basis. The role is based in Melbourne's CBD with flexible hybrid work arrangements available As a Dispute Resolution Officer, you'll play a pivotal role in helping resolve domestic building disputes under the Domestic Building Contracts Act 1995. Reporting to a Lead Officer within the Client Services group, you'll work collaboratively with homeowners, building practitioners, and other stakeholders to guide disputes toward fair and timely outcomes. This is a dynamic, people-focused role that requires empathy, legal insight, and strong facilitation skills. What we are looking for: To thrive in this role, you'll bring: • Proven experience interpreting and applying legislation • A track record of delivering expert advice in a dispute resolution environment • Hands-on experience with dispute resolution techniques, including dispute assessment, case management, and facilitative settlement • Experience with facilitating and undertaking conciliation meetings • An ability to provide quality case management and advice, assisting parties to improve communication, clarify issues and explore potential solutions. • National Mediator Accreditation (highly regarded but not essential) For a detailed overview of responsibilities, please refer to the attached position description. About the BPC Established in 2025, the BPC is Victoria's new independent regulator for the building and plumbing industries. The BPC brings together the Victorian Building Authority (VBA), Domestic Building Dispute Resolution Victoria (DBDRV), and the domestic building insurance function of the Victorian Managed Insurance Authority (VMIA) into one organisation. Key functions related to building and plumbing regulation have come together under one roof, including registration, inspection and compliance, practitioner discipline, dispute resolution, and domestic building insurance. A career at the BPC means working to protect consumers and support practitioners at an exciting time of industry transformation. You can find further information about our role, annual reports, structure, careers and other activities at BPC. Commitment to Diversity We celebrate the diversity of our workforce. The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities. We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us at [email protected] . Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process. How to Apply We require you to upload: • an up-to-date resume. • Please include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria. Important information Only electronic applications submitted via careers.vic.gov.au will be accepted. Candidates deemed suitable from a selection process may be considered for identical or similar vacancies within 6 months.