Enrolment Support / First Aid

About this role

Selection Criteria SC1: Demonstrated ability to provide effective first aid support and respond appropriately to student and staff health needs. Demonstrated knowledge and experience in providing first aid assistance, managing health-related incidents, maintaining accurate medical records, and following appropriate health and safety procedures. Ability to remain calm, prioritise effectively and provide support in emergency situations. SC2: Demonstrated high-level organisational and administrative skills, including the ability to manage enrolment processes and maintain accurate records. Demonstrated ability to manage student enrolments, process documentation, maintain confidential student information, update databases and systems, and ensure administrative processes are completed accurately and efficiently. SC3: Demonstrated ability to communicate effectively and build positive relationships with students, families, staff and external stakeholders. Demonstrated interpersonal skills and the ability to provide a welcoming, professional and supportive service to the school community. Ability to communicate clearly and sensitively when responding to student wellbeing, health and enrolment enquiries. SC4: Demonstrated commitment to student wellbeing, privacy, confidentiality and professional standards. Demonstrated understanding of the importance of maintaining student confidentiality, adhering to school policies and procedures, and contributing positively to a safe, inclusive and supportive learning environment. Role This is a full-time ongoing position. Attendance is required Monday to Friday during school terms in accordance with the school's operating hours. The First Aid and Enrolment Officer provides comprehensive first aid, student support and administrative services across the school. The role is responsible for supporting student health and wellbeing, managing first aid processes, maintaining accurate health and medical records, and coordinating enrolment processes to ensure efficient and effective service delivery. The position supports the day-to-day operation of the school by providing timely assistance to students, families and staff, managing confidential information, and ensuring compliance with relevant policies, procedures and legislative requirements. Working collaboratively with school leadership, teaching staff, education support staff, students and families, the First Aid and Enrolment Officer contribute to a safe, supportive and welcoming school environment while delivering high-quality administrative and wellbeing support. Range 3 is distinguished by the introduction of management responsibility and accountability for the delivery of professional support services. The role will usually impact beyond the work area or professional field. It seeks to gain cooperation of other staff members or members of the school community to achieve specific objectives, such as in school administration, operations or educational programs. Direction on targets and goals is provided but the position will have some degree of latitude in determining how they are achieved. This latitude will generally be limited by standard procedures and school policy. Deviation from standard procedures and school policy will require guidance and direction from senior management. The provision of business management responsibilities becomes a feature at range 3. Management of staff to achieve the expected outcomes is a key responsibility. Staff management issues will be resolved with minimal reference to senior management, although guidance will be required in more complex cases. Senior management will be provided with timely reports and advice, although this will generally be confined to matters relating to the immediate work area, service provision or educational program and is unlikely to impact substantially on whole of school operations. This is the minimum range for positions that carry a mandatory qualification requirement of not less than four years. Professional student support positions become a feature at range 3 (e.g. therapists, psychologists) where standard professional services are delivered. Professional support and guidance will be close at hand and deviation from standard procedures and school policy will require guidance and direction from senior management. Responsibilities • Ensure the provision of a range of administrative support functions for the Principal and teaching staff. • Provide administrative support to external service providers as required. • Manage the processing of student admissions, registrations, enrolments and transfers. • Provide required level of administrative support for school events, functions and projects. • Providing first aid support to students and staff in accordance with Department of Education policies, procedures and health and safety requirements. • Managing the sick bay/first aid area, ensuring a safe, organised and well-maintained environment. • Assessing and responding appropriately to student health concerns, injuries and medical incidents, including contacting families and emergency services when required. • Maintaining accurate and confidential student medical records, health plans, medication registers and first aid documentation. • Administering medications and supporting students with health care needs in line with approved processes and documentation. • Monitoring and maintaining first aid supplies, equipment and resources, including stock control and ordering as required. • Coordinating student enrolment processes, including receiving enrolment enquiries, collecting documentation, entering information into school systems and maintaining accurate records. • Supporting families throughout the enrolment process by providing clear information and a welcoming first point of contact. • Maintaining student information systems and ensuring records are accurate, up to date and managed confidentially. • Assisting with student attendance processes, follow-up of unexplained absences and communication with families where required. • Providing administrative support for student wellbeing programs, excursions, camps and school events. • Liaising with school leadership, teachers, education support staff, families and external health professionals to support student needs. • Maintaining confidentiality and exercising sound judgement when handling sensitive student and family information. • Contributing to a positive, inclusive and supportive school environment through professional and respectful interactions with the school community. • Undertaking general administrative duties to support the effective operation of the school office. Who May Apply Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position. Diversity and Inclusion The department is committed to diversity and inclusion and developing a workforce that is representative of the community we service. We value diversity and inclusion in all forms - culture, gender, religion, ethnicity, LGBTIQA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department. The Department recognises that the provision of safe, respectful and inclusive workplaces is essential to high performance and promotes flexible work and diversity across all schools and Department workplaces. It is our policy to provide reasonable adjustments for staff with disability (see Workplace adjustment guidelines ). Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islander candidates from the Koorie Outcomes Division (KOD) via [email protected] Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school. Child Safe Standards Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at: https://www2.education.vic.gov.au/pal/child-safe-standards/policy DE Values The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the department values is available at: https://www2.education.vic.gov.au/pal/values-department-vps-school-employees/overview Location Profile Demonstrated ability to effectively manage facilities, infrastructure and stakeholder relationships within a Public Private Partnership (PPP) or similar contract management environment.