Intake & Assessments Advisor

About this role

If you’re after impact, there’s no other organisation in Australia that delivers work on this scale. You know that to make a meaningful contribution there needs to be connection and collaboration across the teams. Here’s your opportunity to help our people make a big impact. In this role, you'll: Be working as part of the Professional Integrity team, where you will support the intake and triage of complaints, notifications and enquiries received through a variety of different channels. You will value collaboration and contribute to a positive team culture. You will be a trusted, approachable and strategic partner working collaboratively to triage matters and escalate as appropriate. You will also determine if the matters are within or out of scope and assign matters to relevant units for ongoing management. You will also coordinate and act as the secretariate for various conduct assessment panels, where you will take minutes, coordinate the agenda, ensure all actions are followed through and be a point of contact for the Panel process. The team hub for this role will be located in Macquarie Park and there will be the expectation that the successful candidate will be able to commit to our 50% workplace presence requirements. For more information on this position and business unit, view the role description and information pack. About you You are a highly organised professional with demonstrated experience in successfully triaging complex, sensitive, and confidential complaints, notifications, or enquiries in a high-volume environment. You are an exceptional communicator who can build trust and maintain strong working relationships with people at all levels. You also have excellent analytical skills and can conduct thorough risk and priority assessments to make unbiased and ethical judgements. You have outstanding time management skills and can manage multiple competing priorities. You are also meticulous with record keeping and can create detailed and accurate documentation to support a transparent and accountable process. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Thursday 20 August 2026 For more information about this role, please contact HALAY.ALKOZAI@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW #LI-Hybrid