Security Officer

About this role

🛡️ Protect staff, patients and visitors across Drug Health services 🤝 Make a difference through safety, care and de-escalation skills 🚨 Join a collaborative team with varied and rewarding work   Employment Type:  Permanent Full Time Position Classification:  Security Officer Remuneration:  $65,703.26 base rate/ salary  Hours Per Week:  38 (Job share may be considered for part time hours) Location:  Drug Health Parramatta, Blacktown Drug Health & Mt Druitt Drug Health    Where you'll be working Join Western Sydney Local Health District's Drug Health Service, providing security support across Fleet Street, Parramatta, Blacktown Drug Health and Mount Druitt Drug Health. Working alongside multidisciplinary healthcare teams, you'll play a vital role in creating a safe, respectful and supportive environment for staff, patients, visitors and contractors. Every day brings new challenges, meaningful interactions and the opportunity to make a genuine impact. • Work across multiple Drug Health locations within Western Sydney.

• Be part of a professional, supportive and collaborative security team.

• Partner with clinicians, NSW Police, emergency services and other key stakeholders.

• Contribute to a culture focused on safety, respect and person-centred care.

• Access ongoing learning and development within one of NSW's largest health districts.

• Work a rotating 7-day roster between 6:30am and 8:00pm, supporting Drug Health services across multiple sites.

What you'll be doing  As a Security Officer, you will help maintain a safe and secure environment by responding to incidents, supporting patients, staff and visitors, and protecting organisational assets. You will work independently as the sole Security Officer on site, providing frontline security support to clinicians, with additional security assistance available when required. Your professionalism, communication skills and ability to remain calm under pressure will be essential in delivering high-quality security services across Drug Health facilities. • Respond to security incidents, Code Black emergencies and potential safety risks promptly and professionally.

• Monitor CCTV, duress alarms, access control systems and other security technologies.

• Conduct risk assessments, complete accurate incident reporting and contribute to continuous service improvement.

• Provide exceptional customer service while using empathy and effective de-escalation techniques in challenging situations.

• Work collaboratively with multidisciplinary teams and external emergency services to maintain a safe healthcare environment.

• Participate in a rotating 7-day roster between 6:30am and 8:00pm, ensuring consistent security coverage across Drug Health services.

Previous WSLHD Applicants Need Not Apply     How to Apply  Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.      Essential Criteria • License: Class 1A Licence as issued under the Security Industry Act 1997

• Qualification: Certificate II in Security Operations, current First Aid Certificate

Selection Criteria • Security experience in a large complex client-focused organisation & NSW Driver Licence (full or provisional class C).

• Proven experience in communicating and responding to challenging and aggressive situations such as distressed persons and mental illness

• Proven ability to display empathy towards vulnerable clients, while maintaining integrity and resilience in circumstances which may be multidimensional and sensitive

• Demonstrated ability to work effectively within a multidisciplinary team environment, take direction and ability to work under minimal supervision and complete all patrols and any other security work during the shift

• Excellent written communication skills particularly in the area of report writing, maintaining shift logs and entering information into databases

• Demonstrated experience with a sound understanding of alarm systems, access control system, CCTV and Fire Indication panels

• Demonstrated ability to adapt and learn current and emerging security and IT systems

• Demonstrated ability to develop and maintain effective working relationships with senior management and other key stakeholders including ability to work co-operatively as a member of a team

Requisition ID: REQ684561  Applications Close:  19 August 2026  Security Master License Number for WSLHD: 407479615     Need more information ? • Find out more about applying for this position.

• Review the detailed Position Description  for insights into role requirements and criteria.

• Explore the  selection process ,  employment checks ,  outcomes and notifications .

• For inquiries about the role, contact Rachel Lawson A/District Security Manager - 0436 462 042

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.    Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations.  For more information, please visit https://www.steppingup.health.nsw.gov.au/ .   Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.    Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.