Senior Housing Officer (Frontline Services)

About this role

What you will be doing:

• Work collaboratively to carry out annual rent reviews, including engaging in tenancy conversations, assessing eligibility, processing household circumstance changes for rent calculations, and reviewing ongoing eligibility.

• Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.

• Represent the department in appeals and attending the Queensland Civil and Administrative Tribunal.

• Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.

• Ability to work in the field, which includes meeting with customers in their homes. Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight.

• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

Mandatory Requirement

• Class C driver's licence

Applications to remain current for 12 months.