Senior Wayfinding Development Advisor

About this role

About Us We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work. About the role This is a Fixed Term Position until 24 September 2027 The Senior Wayfinding Development Advisor leads the design and development of static and digital wayfinding systems that help passengers navigate the transport network safely and easily. The role ensures wayfinding solutions are user-focused, accessible, consistent, and aligned with Department of Transport and Planning standards while providing expert advice to support project delivery and decision-making. The role also drives continuous improvement by developing innovative wayfinding solutions, improving design and production processes, managing suppliers and consultants, undertaking cost-benefit analysis, and working collaboratively with stakeholders to deliver high-quality, efficient, and passenger-focused outcomes. What we’re looking for (Selection Criteria) You’re someone who: • Thinks critically to solve complex problems, considering the broader business context and implementing solutions that deliver lasting improvements. • Drives innovation and continuous improvement by identifying opportunities to enhance processes, services, and customer outcomes. • Communicates clearly and confidently, tailoring information to different audiences to build understanding and support informed decision-making. • Adapts quickly to changing priorities and thrives in a dynamic environment while maintaining high-quality outcomes. • Builds strong collaborative relationships, fosters knowledge sharing across teams, and uses customer insights to inform practical, user-focused solutions. • Independently prioritises and manages multiple projects at a time. Click here to access the Position Description. Qualifications and experience You’ll bring: • Demonstrated experience designing and delivering wayfinding systems in complex or similar environments. • Strong knowledge of user-centred wayfinding principles and best-practice design. The ability to develop practical, accessible wayfinding solutions that improve the customer experience. • Demonstrated experience in understanding and applying system design, strategic and graphic forms. • Graphic design skills and experience in using the Adobe Creative Design suite. (Desirable) Pre-employment checks and employment conditions Relevant pre-employment screening and reference checks will be required. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply. How to apply Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. Applications close at 11.59pm on Monday, 10th August 2026. Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. For further information about the role, please contact Jennifer Santas, Manager Wayfinding & Customer Information Strategy at [email protected] . Redeployees If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy. Important Information If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.