About this role
QRIDA is seeking an experienced and proven performer for the role of Service Desk Lead who will be responsible for overseeing the day-to-day operations of the Service Desk team, ensuring the delivery of high-quality IT support services to internal and external stakeholders. The role involves managing service desk staff, monitoring performance, driving continuous improvement, and ensuring alignment with organisational goals and service level agreements (SLAs). For a full description of the role, please refer to the role description attached.
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