Team Leader

About this role

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable. We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria. We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) THE ROLE The Team Leader, Resident Experience and Communications leads Homes Victoria's resident voice program, drawing on research, insights and lived experience to develop strategic communications and engagement that improve resident outcomes. The role drives whole-of-department and cross-agency strategies to strengthen the relocation and asset improvement experience, identifying opportunities to influence policy, process and service delivery. Acting as a central point for resident insight, the role convenes governance forums where necessary and embeds continuous improvement across initiatives. It works collaboratively across Homes Victoria and with the community housing sector to enhance resident experience. The role oversees the roll out of communications to our residents statewide will lead a multidisciplinary team delivering engagement and communications to support program outcomes. ACCOUNTABILITIES INCLUDE • Manage the resident voice program, including drawing on resident insights and social research to inform key messaging. • Translate resident feedback into practical communications, engagement and improvement initiatives. • Drive strategies that improve resident experience, particularly through relocation and housing outcomes. Please open the position description to read more. HOW TO APPLY Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) Please apply to submit your interest in this position.