Triage Officer

About this role

CRVCID. 740556 This is a Permanent Full Time appointment. Your new role Are you organised, customer-focused and enjoy helping people? Come and join an agency that is dedicated to helping consumers resolve their concerns and ensure that health services are safe and ethical. We are looking for a Triage Officer to join our Complaints Resolution team. In this role, you will complete intake and triage tasks to ensure complaints are managed efficiently, accurately and in accordance with relevant policies and procedures. You will liaise with complainants and service providers over the phone, manage information within our case management system, and support the delivery of high-quality complaint resolution services. We are looking for someone who has: • Excellent verbal and written communication skills, with strong attention to detail. • The ability to apply policies and procedures. • Excellent organisational skills and the ability to manage competing priorities. You will work in a small but supportive team that values diversity and different perspectives. You will have a mentor who will help you learn on the job, and access to training so that you succeed in the role. Our agency commits to a healthy work life balance and provides opportunities for flexible working hours and flexible working arrangements. To be successful in this role, you will need to be organised and enjoy working with different types of people. It is helpful to have a background in health or an understanding of health services. If you would like to know more about the role, please don't hesitate to reach out to the contact person below. About HaDSCO We are an independent Statutory Authority providing complaint resolution services in the health, mental health and disability sectors in Western Australia and the Indian Ocean Territories. Our service covers the private, public and not-for-profit sectors and prison health services. To find out more about us, please visit our website at www.hadsco.wa.gov.au . We are a dynamic organisation, with a focus on customer service and achieving positive outcomes from the complaint resolution process. We also have a commitment to providing an impartial, high-quality service, and we are always looking for ways to do things better. The Office recognises, values and embraces the diversity of the Western Australian and Indian Ocean Territories communities, including differences in culture, ethnicity, religious beliefs, sexuality, gender identity, age, abilities and life experiences. The Office is committed to providing an inclusive and respectful workplace for all staff and encourages applicants from a diverse range of backgrounds to apply for the role. Accessibility: If you have any communication or access needs that require adjustment to allow you to participate in this recruitment process, please contact Business Services on (08) 6551 7600 or by email at mail@hadsco.wa.gov.au Want to know more? Amanda Blaker, Manager Complaint Resolution, is more than happy to talk with you on 08 6551 7679 or amanda.blaker@hadsco.wa.gov.au . You can also talk with her about reasonable requests for things we can do to support you to participate fully in this recruitment. How to apply You've heard from us, now we'd like to hear from you. Submit your application online by clicking the 'Apply for Job' button at the bottom of this page. (Please note: Applicants must have a current, valid email address in order to apply online. This email address will be used for communication with applicants). You will need to provide: • A comprehensive CV that clearly shows your experience relevant to this role. • A statement of no more than two pages addressing the position essential criteria. • The names and contact details of two professional referees, one of whom is a current supervisor or manager. Please allow plenty of time to submit your application, as late, mailed, emailed and proforma applications will not be accepted. To be successful with your application, you will be required to: • Undertake a criminal record screening, as part of the appointment process. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Employee Benefits : In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements): • 12% employer contributed superannuation into a fund of your choice. For more information on superannuation click here . • Access to generous salary packaging arrangements • Flexible working arrangements • Professional Development Opportunities and Study leave/assistance • Flexible working arrangements • Flexible leave arrangements • Other professional and location-based allowances . Eligibility to Apply: To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments). Selection Criteria : Please see the attached Job Description Form. Other information Whilst this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for other ‘similar’ vacancies within the Health and Disability Services Complaints Office and/or the wider public sector. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision. If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours. Submitting your application Your application must be submitted online by 4:00PM Monday 17 August 2026. You must have a current, valid email address to apply online and this email address will be used to communicate with you. Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted. LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.