Active Experience Team Leader

About this role

• Permanent Leadership role • $73,324 - $85,003 (Dep on skills + Exp.) + 20% loading for irregular hours + 12% Superannuation • Iconic City Baths Location! About the role Are you a passionate fitness and recreation leader who thrives on creating exceptional customer experiences? We are seeking an experienced Active Experience Team Leader to lead the delivery of health and fitness services at Melbourne City Baths, one of Melbourne's most iconic community facilities. This permanent leadership opportunity is responsible for overseeing the day-to-day operation of the gym facility, managing a team of approximately 10 gym instructors and personal trainers, and ensuring the delivery of high-quality fitness programs that support member engagement, retention, and wellbeing outcomes. A little more about the role • Lead, coach and develop a team of gym instructors and oversee the personal training program and leaseholder management. • Manage the operation, programming and upkeep of the gym facility to ensure a safe, welcoming and engaging customer experience. • Implement and promote health and fitness programs, consultations, assessments and exercise prescription services that support membership growth and retention. • Collaborate with the Melbourne City Baths leadership team to drive participation, customer satisfaction and continuous improvement initiatives. • Monitor service performance, manage budgets and contribute to strategic planning and innovation within the health and fitness portfolio. • Perform operational shifts as required, including gym instructing, duty supervising and other facility support activities. Why join Team Melbourne? Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities. At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne , you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city. We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future. This is more than just a role – it’s your chance to make a real impact , contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team. About you You are an experienced fitness, recreation or leisure professional with a strong background in leading teams and delivering high-quality customer experiences. You are passionate about creating inclusive, engaging environments that encourage people of all backgrounds and abilities to lead active and healthy lifestyles. What your experience might look like - Key Selection Criteria • Relevant tertiary qualification in health and fitness, recreation, leisure services, or demonstrated experience in a similar leadership role overseeing gym facilities and programs. • Certificate III and Certificate IV in Fitness (Personal Training) or higher industry qualification. • Demonstrated experience leading and developing fitness teams while managing service delivery outcomes. • Experience operating gym facilities, fitness programs and customer retention initiatives. • Strong communication, stakeholder engagement and relationship management skills. • Sound understanding of customer experience principles within an aquatic, recreation or fitness environment. • Demonstrated commitment to diversity, inclusion and accessible service delivery. • Experience using point-of-sale, membership and retention systems. Benefits of working with us • Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts. • Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility. • Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment. • Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options. How to apply We'd love to hear how you can make an impact in this role! As part of your application, you will be required to: • Attach your updated resume • Include a cover letter (max one page) outlining your relevant experience and why you're a great fit for this role. Submit your application no later than 11:45pm on Sunday, August 16, 2026. A few important things to note – don’t miss out! • Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided. • Apply early! This role may close sooner than the listed closing date if we find the right candidate — so don’t wait to get your application in. • We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and a Working with Children Check. Need more info? Refer to the position description below or contact David Rowe – Manager Melbourne City Baths david.rowe@melbourne.vic.gov.au Inclusion matters We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds. We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview. #LI-DNI