Administrative Officer (Level 3) – Relief Pool, Ambulatory Care Business Unit

About this role

Employment Type : Permanent Full Time; 38 hours per week Position Classification : Administrative Officer Level 3 Remuneration : $73,915 - $76,218 per annum + Superannuation Location : Royal Prince Alfred Hospital Requisition ID : REQ684817       In Sydney Local Health District our vision is Excellence in health and healthcare for all. You will be working in an innovative district that celebrates and invests in the ideas of staff, values people and offers life-long careers. Join the team at one of the leading public health organisations in Australia!     About the Role You will be working at Royal Prince Alfred Hospital (RPAH). It is one of the nation’s most respected hospitals, with a distinguished history of serving the health needs of local, statewide, national and international communities. Our facilities and services are world class and our staff are dedicated, innovative and caring.   The Ambulatory Care Business Unit (ACBU) provides a centralised administrative workforce structure across a variety of RPAH outpatient clinics. The purpose of the ACBU is to ensure centralised processes amongst our outpatient services and to support our staff in providing the best care for our patients.

Administrative Officers are often the first point of contact for patients, families and their carers in an outpatient setting. Administrative Officer roles within ACBU are responsible for delivering a high standard of customer service, administrative support and actively contributing to a positive experience for our patients and visitors.

We require a highly adaptable Administrative Officer who can work confidently across multiple clinics, quickly learn new processes, and integrate smoothly into different teams. The ideal candidate is flexible with changing priorities and work hours, resilient in fast‑paced environments, and able to provide consistent, high‑quality administrative support where needed.   For more information, please view the  Position Description .   Ideal Candidate • Customer service experience, with the ability to apply a high level of emotional intelligence when supporting patients, families, and clinical staff. • Administrative experience with proven capability in performing clerical duties accurately and efficiently in a busy healthcare environment. • Practical understanding of Medicare billing processes within a public hospital setting, or the ability to quickly acquire this knowledge. • Comfortable working in a fast‑paced, high‑volume outpatient environment, maintaining accuracy, professionalism, and composure under pressure. • Flexibility to work across multiple RPA outpatient clinics, adapting to varying clinic needs, schedules, and team environments. • Fast learner with strong computer literacy, able to confidently navigate and learn multiple clinical and administrative systems to perform daily duties.

Benefits • Allocated Day Off (ADO) each month, paid parental leave and annual leave loading. • Extra public holiday during the end of year period. • Opportunity for extra tax savings through Salary Packaging and Novated Leasing. For more information visit SalaryPackagingPlus . • Access to free courses, qualifications and coaching via Sydney Education. • Access to confidential EAP counselling for staff and their families. • Because we care about your health: Free annual influenza vaccination, discounted Fitness Passport membership, and free telehealth nutrition and wellness resources from qualified professionals.

For more information about other benefits, please visit SLHD Benefits .   This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.   Working for Sydney Local Health District - NSW Health  This is a Category A position. To be employed by NSW Health you are required to provide evidence of vaccination to comply with the NSW Health Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases Policy  (PD2026_004) .   SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.   Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit:  https://www.steppingup.health.nsw.gov.au/ .   Sydney Local Health District is committed to implementing the Child Safe Standards .   For more information about SLHD, please visit Working with Us .   To further connect with us, check us out on  LinkedIn .     For enquiries, please contact Yolima Ramirez via email at Yolima.Ramirez@health.nsw.gov.au .   Applications Close: 16 August 2026 For applicant support and information, visit  Applicant Information .