AO3 Business Support Officer

About this role

We're seeking a proactive and customer-focused Customer Service & Administration Officer to join a high-performing Queensland Government team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, thrives on delivering exceptional customer service, and has strong administration skills. Key Responsibilities • Deliver a high standard of customer service to a diverse range of internal and external customers. • Manage incoming enquiries via phone, email and correspondence, ensuring timely and accurate responses. • Work within a KPI-driven environment, maintaining service standards and meeting performance targets. • Build and maintain positive relationships with customers, suppliers and stakeholders to support the effective delivery of services. • Prepare, update and maintain accurate records, reports and documentation using Microsoft Office and internal systems. • Process data accurately and efficiently while maintaining a high level of attention to detail. • Assist with general administrative duties, including maintaining registers, procedures and business documentation. • Respond to enquiries and provide support to the broader team, demonstrating initiative and professionalism. • Contribute to continuous improvement by identifying opportunities to enhance processes and procedures. About YouTo be successful in this role, you will have: • Previous experience in a customer service and administration role. • Strong data entry skills with a high level of accuracy and attention to detail. • Experience using Microsoft Office, particularly Excel. • Excellent verbal and written communication skills. • The ability to prioritise workloads and meet deadlines in a busy, fast-paced environment. • A proactive approach with the ability to work both independently and collaboratively. • A commitment to delivering exceptional customer service. Highly Desirable • Experience using the Ellipse system, or the ability to quickly learn new systems. • Previous experience within a government or infrastructure environment. If you're an organised and motivated administrator who enjoys working in a collaborative team and delivering quality customer outcomes, we'd love to hear from you. Any questions please contact Keira on 07 3239 2585 or kmortimer@dfp.com.au #scr-keira-mortimer Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application. DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs. By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.