AO7 Principal Service Delivery Officer - Projects

About this role

AO7 - Principal Service Delivery Officer – Projects Brisbane CBD | Hybrid Working ASAP Start | Contract through to 30 November 2026 | Possible Extension $88.30 per hour + Super We're seeking an experienced Principal Service Delivery Officer – Projects to support the delivery of strategic business improvement initiatives, operational frameworks, and service delivery enhancements within a complex government environment. This opportunity is ideal for a highly organised project professional with exceptional policy and procedural writing capability, strong stakeholder engagement skills, and previous State Government experience. Key Responsibilities • Lead and deliver service delivery and business improvement projects. • Develop and refine policies, procedures, guidelines, frameworks, templates, and operational resources. • Support the implementation and continuous improvement of service provider partnership frameworks. • Provide expert advice on service delivery processes, governance requirements, and operational practices. • Collaborate with internal and external stakeholders to drive successful project outcomes. • Identify process improvement opportunities and implement practical, sustainable solutions. • Ensure project activities align with legislative, policy, and governance requirements. About You To be successful in this role, you will have: • Previous experience working within a State Government agency . • Demonstrated project management experience. • Exceptional written communication skills with the ability to develop: • Policies • Guidelines • Procedures • Frameworks • Governance documentation • Strong stakeholder engagement and relationship management capabilities. • Proven experience delivering business improvement and operational enhancement initiatives. • Excellent organisational skills and the ability to manage competing priorities. • Advanced Microsoft Office skills, including: • Word • Excel • PowerPoint Highly Regarded • Relevant tertiary qualifications. • Experience within service delivery, health, disability, insurance, or other regulated environments. If you're a strong project professional with government experience and a proven ability to develop high-quality policies, procedures, and operational frameworks, we'd love to hear from you. At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community. You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.