ASO5 Community Response Coordinator

About this role

The Community Response Coordinator is accountable for engaging with customers, colleagues and key stakeholders to facilitate customer centred support and quality outcomes, mediating conflict and assisting customers to understand information provided and/or the implications of their decision. The position is also responsible for conducting complex investigations for compliance with SA Housing Trust legislative requirements and modelling the behaviours aligned with the service values of SA Housing Trust. Special Conditions • Successful applicant will be required to satisfactorily complete a National Police Clearance prior to being employed. • Successful applicant will be required to satisfactorily complete a DHS Screening Unit Working with Children Check prior to being employed and every 5 years. • The successful applicant may be required to hold a current Australian issued Drivers Licence, which must be maintained. • Some out of hours work may be required upon activation of the Emergency Relief Functional Support Group. • Appointment will be to a specific region within SA Housing Trust with possible movement to any other region depending on organisational needs. The incumbent may be assigned to any other area to perform work of a similar nature appropriate to the classification on a temporary or continuing basis. • The incumbent in the role is a Mandated Notifier of child abuse under the Children and Young People (Safety) Act 2017. Role Status Short term contract up to 2 July 2027 Requirements Desirable - Relevant qualifications in investigation, mediation, dispute resolution or related field Remuneration $92,122 - $102,456 (ASO5) Enquiries Rebecca Teleman 0477 360 595 Rebecca.Teleman2@sa.gov.au Applications from Aboriginal and Torres Strait Islander people and current SA Housing Trust Tenants would be welcome. Application Instructions You are required to submit a cover letter which should be no longer than two pages addressing how your skills, attributes, experience and capabilities align with the role description. You are also required to provide three work referees, preferably two of these will be your most recent line managers and attach your current resume via the online application form. The SA Housing Trust Pre-Employment Declaration must be completed and submitted with application. The SA Housing Trust embraces equity, diversity and inclusion in all forms across its workforce and customer base. The Trust recognises there are distinct demographic groups which have long been disadvantaged and that racism, ageism, sexism and other forms of discriminations are problems for our society. As such, the Trust is committed to tackling cultural stereotypes both within and outside of the organisation as well as providing a safe, respectful and inclusive place to work. --> -->