Call Centre Customer Service Consultant

About this role

Temporary Contract | Balcatta, WA | Full-Time & Part-Time Opportunities Looking for a customer service role where you can build valuable skills, make a real impact, and join a supportive team? A leading WA essential services organisation is seeking motivated and customer-focused Call Centre Customer Service Consultants to join its busy contact centre. This is a fantastic opportunity to develop your communication, problem-solving, and customer service skills while working for an organisation that supports the local community every day. Your responsibilities will include: • Managing billing and account enquiries • Assisting customers with payment support and payment arrangements • Responding to service-related enquiries • Resolving customer issues and providing practical solutions • Supporting customers with empathy and professionalism • Delivering an outstanding customer experience This is a fast-paced environment where no two days are the same. You'll receive comprehensive training and ongoing support to help you succeed. About You We're looking for people who: • Have previous Australian customer service, contact centre, administration or retail experience • Possess strong communication and interpersonal skills • Enjoy helping customers and solving problems • Remain calm and professional in challenging situations • Take pride in delivering exceptional customer service • Applicants must have valid Australian working rights. What's on Offer? • Up to $45.88 per hour • Comprehensive paid training and onboarding • Ongoing coaching and development • Valuable experience with a large and respected WA organisation Working Hours • Full-Time: 38 hours per week • Part-Time: 25 hours per week • Shifts rostered between 7:00am and 7:00pm, Monday to Friday • Flexibility across rostered hours is required • Part-time employees must be available full-time during the initial 6-week paid training program At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community. You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.