Call Centre - Customer Service Officer ASO2 - SA PATHOLOGY (POOL)

About this role

Central Adelaide Local Health Network Statewide – SA Pathology • Salary: ASO2 - $58,709.00 - $63,154.00 p.a. (pro-rata) + Superannuation & Salary Sacrifice Benefits • Adelaide SA, 5000 • Full Time, Part Time & Casual positions available • Working 7 days a week on a rotating roster. About the role This is a talent pool opportunity open for 12 months. Successful applicants will be placed in a pool from which appointments may be made as vacancies arise during this period. As a Customer Service Officer, you will be the first point of contact for clients, patients and health professionals, providing a professional and welcoming service. Your role will involve delivering a friendly, efficient and effective telephone result enquiry service, as well as managing incoming calls to ensure enquiries are handled promptly and accurately. You will also play an important part in supporting operational needs by receiving and routing requests for courier pickups and deliveries. In this position, you will contribute to the smooth operation of the service by assisting with general enquiries, ensuring all interactions are delivered with warmth, respect and professionalism. Your commitment to excellent customer service will help create a positive experience for every caller, while supporting the broader team to achieve efficient and high-quality outcomes. About You You will be a friendly and professional individual with a genuine commitment to delivering excellent customer service. With strong communication skills and the ability to thrive in a busy environment, you will ensure that every interaction is handled with courtesy, efficiency and care. • Skills and Attributes – Excellent telephone manner, strong verbal communication, ability to manage workloads and priorities, solve problems, and contribute positively to a team environment. • Experience – Proven background in delivering quality customer service in high-volume settings, with experience using computer systems, recording data accurately, and applying Microsoft applications. • Knowledge – Understanding of customer service best practice, issues and expectations, along with a commitment to confidentiality and privacy. • Commitment – Dedicated to service excellence, able to work under limited supervision, and proactive in responding to client needs with professionalism and initiative. About us Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well-being of South Australians, across all age groups and at any time of their life or health need. What we offer • Attractive salary packaging available • Strong community minded culture and values providing world class care to South Australians • Opportunity for movement across the SA Health system: There are always opportunities for you to develop your skills and your career at one of our many metropolitan or regional sites Diversity and inclusion: Statewide supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions. Aboriginal and Torres Strait Islander applicants are encouraged to apply. Application Information: • Please refer to the role description for essential educational/vocational qualifications that may be required. • Appointment will be subject to a satisfactory Criminal History Check and compliant Immunisation screening as indicated in the role description. • SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace. Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position. Job ref: 916953 Enquiries to: Tina Koronis Position: Call Centre Supervisor Phone: 82223753 E-mail: Tina.Koronis@sa.gov.au Application Closing Date 11:55 pm Friday 9 th October 2026 Attachments 916953 ASO-2 Call Centre Customer Service Officer.pdf Australian applicant guidelines International applicant guidelines --> Flexibility Statement The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.