CCLHD - Switchboard Operator

About this role

Employment Type: Casual Position Classification: Telephonist Level 2 Remuneration: $35.74 - $37.20 Per Hour Hours Per Week: Up to 38 Location: Gosford Hospital Requisition ID: REQ678510 Applications Close: Sunday, 2 August 2026 at 11.59pm Are you calm under pressure, passionate about helping people, and thrive in a fast-paced environment? Central Coast Local Health District is looking for motivated and customer-focused Switchboard Operators to join our dedicated 24/7 Communications team, supporting healthcare services across the Coast. About the Opportunity As a Switchboard Operator, you will be responsible for managing incoming and outgoing calls across multiple Central Coast Local Health District sites, including Gosford, Wyong, Woy Woy and Long Jetty, while also supporting Child and Family Health and Community Health Centres. This is not your average switchboard role - you will be at the heart of hospital operations, connecting patients, clinicians, emergency responders and support services while playing a vital role in ensuring our hospitals and community health services operate safely and efficiently. In this role you will: Delivering outstanding customer service with every interaction, coordinating paging services and critical communications via telephone, pager and two-way radio. Support medical and non-medical emergency responses by following established emergency communication procedures. Maintain and interpret on-call rosters to ensure the right people are contacted at the right time. Providing accurate, timely and confidential communication during routine operations and emergency situations. For more information about this role, please view the Position Description. About You We are looking for someone who has: Outstanding communication and customer service skills, with a calm and professional approach. The ability to remain composed and make sound decisions in high-pressure or emergency situations. Strong organisational skills with excellent attention to detail and the ability to multitask. Confidence using computer systems and learning new communication and paging technologies. Flexibility to work a rotating 24/7 roster while contributing positively to a supportive team environment. Applicants must have current work rights in Australia or be a permanent resident or citizen. Unfortunately, as this is a we cannot consider applicants who do not meet this requirement. Benefits Work-Life Balance: Enjoy flexible hours that suit your lifestyle. Financial Benefits: Boost your take-home pay with salary packaging, save on car costs with novated leasing, and access relocation assistance. Health & Wellbeing: Stay active with discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, and confidential Employee Assistance Program (EAP) counselling for you and your family. Plus, access discounted private health insurance. Career Growth: Advance your career with free professional development courses. Need More Information? Shannon Mcgregor Phone: 4320 2016 Email: shannon.mcgregor@health.nsw.gov.au Click here to find out more about applying for this position. Working for Central Coast Local Health District - NSW Health Central Coast Local Health District is committed to implementing the Child Safe Standards. Central Coast Local Health District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative, which provides guidance on the NSW Health recruitment process. You’re also welcome to reach out to Nathan Bramston-Dean in our Aboriginal Workforce Development Team at CCLHD-AboriginalWorkforce@health.nsw.gov.au or call 02 4320 3519 for one-on-one support. Vaccination Requirements All NSW Health workers are required to comply with the Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases Policy Directive. This includes: Category A positions: Mandatory evidence of protection against specified infectious diseases, including annual influenza vaccination and tuberculosis assessment. Category B positions: Vaccination is recommended but not mandatory. Applicants must provide appropriate evidence of compliance prior to commencement. For detailed information, please refer to the NSW Health Occupational Assessment, Screening and Vaccination Policy. NSW Health strongly recommends all workers stay up to date with COVID-19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines. However, COVID-19 vaccination is not a condition of employment. Additional Information An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and part-time positions. Stay Connected Follow us on Facebook, Instagram, and LinkedIn to stay up to date with career opportunities and the latest updates. You are encouraged to complete applications on a week day where Technical Support is available Monday to Friday 8.30am to 4.30pm by phoning ROB Help Desk on 1300 679 367. .