Commercial - Tours Coordinator

About this role

ABOUT THE ROLEReporting to the Tours Manager, you will coordinate and support the delivery of the SCG Tours Program, one of Sydney's most iconic visitor experiences. This role plays a key part in ensuring guests enjoy engaging, informative and memorable tours of the Sydney Cricket Ground, Allianz Stadium, the SCG Museum and other unique venue experiences. Working closely with tour guides, operational teams, venue stakeholders and external partners, you will coordinate the day-to-day delivery of tours, manage bookings and customer enquiries, oversee group experiences, and support the ongoing growth of the tours program through new tour offerings, partnerships and visitor engagement initiatives. If you have a passion for customer experience, tourism, sport and storytelling, and enjoy working in a dynamic environment where no two days are the same, we'd love to hear from you.ABOUT YOUYou are an organised, customer-focused professional who enjoys creating memorable visitor experiences and thrives in a fast-paced, dynamic environment. You build positive relationships with a wide range of people, communicate confidently, and can manage multiple priorities while maintaining a high level of service. To be successful in this role, you will have: Relevant qualifications in tourism, hospitality, events, business, marketing or a related field (desirable). Experience in tourism, attractions, hospitality, events, museums, cultural institutions or similar customer-facing environments. Strong customer service, communication and stakeholder engagement skills. Excellent organisational, administrative and problem-solving abilities, with strong attention to detail. Experience managing bookings, customer enquiries and booking or CRM systems. A proactive, collaborative approach and a passion for enhancing visitor experiences Please click here to view the role description.WHY WORK FOR US Career development opportunities and progression Access to the Sporting Club of Sydney facilities Team orientated culture Other benefits associated with working with major sport and entertainment venues