Community Access and Bookings Admin Team Leader

About this role

About the Team

The Community Access and Booking Service (CABS) team is the first point of contact for families engaging with the Child Health Service (CHS) and the Child Development Service (CDS). The primary role of the CABS team is to ensure that our community referrals are triaged, and families are linked with an appropriate service (CHS and/or CDS) within an appropriate timeframe, ensuring that we provide care that is as close as possible to the client's home address.

About the Role

In this role you will coach and support others to deliver for children, young people and families (Leader of Others) in accordance with the Children's Health Queensland Leadership Excellence Framework and the Queensland Public Service and the CHQ values . Your contribution will include:

• Co-ordinate, manage and lead workflow of administration staff reporting to this position; including preparation of rosters, payroll activities, management of workloads, organisation of relief where appropriate, performance planning and review, and ensuring duties are completed efficiently and within set timeframes.

• Resolve day-to-day operational issues and assist with review of work practices by maintaining high professional work standards and seeking ways for ongoing improvement.

• Collation of statistical data and creation of reports for the CYCHS Divisional Leadership as requested.

• Conduct quality audits, monitor and evaluate appropriate reporting systems, administrative procedures, processes and work practices to enhance outcomes, maintain professional standards within the administrative workforce and improve customer service.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital , Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service , our Child and Youth Mental Health Service , and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HHS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development

• Competitive renumeration

• Annual pay increases

• 12.75% employer superannuation contribution

• 17.5% annual leave loading

• Salary packaging

• Employee wellness and assistance program

• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here .