Complex Patient Care Navigator - Permanent Full Time - The Sutherland Hospital

About this role

Complex Patient Care Navigator Employment Type: Permanent Full Time Position Classification: Clinical Nurse Specialist Grade 2, Occupational Therapist Level 4, Social Worker Level 4 Remuneration: $ 119,436.7467 $134775 per annum plus superannuation Hours Per Week: 38 Requisition ID: REQ682853 Location: Caringbah, Sydney Applications Close: Sunday, 16 August 2026 Complex Patient Care Navigator - Permanent Full Time - The Sutherland Hospital Our Hospital and Community Established in 1958, The Sutherland Hospital campus offers a comprehensive range of inpatient and community services to around 226,000 residents of the Sutherland Shire. Learn more about The Sutherland Hospital here. Learn more about South Eastern Sydney Local Health District here. What you'll be doing The vision for South Eastern Sydney Local Health District (SESLHD) is exceptional care, healthier lives. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it. The Complex Patient Care (CPC) Navigator provides specialised services for older individuals and vulnerable persons in the inpatient settings with complex care and health needs, including patients with challenging behaviours. The CPC Navigator offers a person-centred approach, focusing on comprehensive assessment, care planning, and coordination to ensure the timely and appropriate discharge of these patients. The CPC Navigator ensures efficient and effective co-ordination from admission to discharge of patients with the aim of effecting an improved patient experience as well as access and flow within the hospital. This role works in conjunction with the Deputy Director of Nursing and Midwifery (DDoNM) to co-ordinate resources that operationally impact on patient flow from patient admission to discharge and institutes practices aimed at improving discharge times and processes optimising bed availability. The CPC Navigator also advocates for older and vulnerable persons and their families/ carers while balancing competing/ conflicting priorities and must communicate effectively with families and external service providers to achieve the best outcomes. They make critical decisions regarding clinical care, assessment, case management, and discharge planning, with support from the DDONM and/or Director of Medical Services. Registered with the Australian Health Practitioner Regulation Agency (AHPRA) as a Registered Nurse/ Midwife or qualifications in accordance with Schedule C of the NSW Health Service Health Professionals (State) Award. Selection Criteria: * Extensive post graduate clinical experience and demonstrated ability to provide consultation within and external to the organisation * Demonstrated ability to manage complex clinical care and service delivery issues and problem solve through the development and use of clinical management plans. * Demonstrated ability to exercise extended autonomy of decision making while working as part of a multidisciplinary team and apply professional and ethical boundaries when dealing with complex situations. * Demonstrated knowledge of patient access and flow priorities and skills in clinical coordination and patient flow initiatives. * Demonstrated high level written and verbal communication, interpersonal skills and the ability to identify key messages, issues and concerns when communicating with others. * Demonstrated experience in leading and initiating activities to improve clinical service delivery and patient clinical outcomes. * Demonstrated competence in the use of health-related information technology. * Demonstrated competence in the use of health-related information technology. Benefits: Up to 12 allocated days off each year (for full-time employees) in addition to annual leave. Salary packaging options that reduce your taxable income and increase your take-home pay! Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing. Discounted gym memberships with a Fitness Passport Employee Assistance Program (EAP) for employees and family members. Discounted Private Health Insurance. Need more information? 1) Click here for the Position Description and SESLHD Expected Standards 2) Find out more about applying for this position For role related queries or questions contact Shaye Webster on Shaye.Webster@health.nsw.gov.au Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information. Reasonable Adjustments NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email SESLHD-Recruitment-TSH-Garrawarra@health.nsw.gov.au and let us know. Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required. Please visit the SESLHD Disability Recruitment page for more information. Information for applicants: · If you have relevant qualifications or experience, please include any supporting documents with your application. · An eligibility list may be created for future vacancies · Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing. · Applicants will be assessed against the essential requirements and selection criteria contained within the position description · Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination against Specific Diseases for all positions prior to offer SESLHD is committed to creating a workplace that reflects the diversity of our community. This will help ensure our employees, our patients and their carers, feel supported. We invite candidates of all ages, genders, sexual orientation, cultural background, people with disability, neurodiverse individuals, and Indigenous Australians to apply. We do have an Aboriginal Workforce Team that can also provide support (SESLHD-AboriginalWorkforce@health.nsw.gov.au) and for additional information please visit our Stepping Up Website