Configuration Management Analyst

About this role

You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow. You're all about the detail and this role will allow you to drive evidence-based decision making to optimise systems and efficiency, not just for the business but for our customers too. It's data and research with impact you can see. In this role, you'll: Maintain and update configuration records to ensure accurate, complete and up-to-date system and asset information that supports reliable service delivery. Review and validate change requests, assessing customer impacts, technical risks and dependencies to ensure changes are well understood and effectively managed. Collaborate with stakeholders to maintain data integrity, generate insights, and drive continuous improvement while ensuring compliance with configuration management standards. For more information on this position and business unit, view the role description and information pack. About you You bring strong experience in managing IT assets and configuration items, with solid ITIL/ITSM knowledge and the ability to maintain accurate records in complex, multi-sourced environments. You have strong analytical skills, enabling you to identify discrepancies, interpret configuration data, and contribute to continuous improvement of configuration management practices. You collaborate effectively with technical teams, service providers and stakeholders, working autonomously while ensuring compliance with standards and escalating complex issues when required. You will have experience with ServiceNow software. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Monday 3 August, 2026. For more information about this role, please contact LAUREN.BLEACH@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW