Customer Experience Officer

About this role

Customer Experience Officer (Ref: 1147) About the position: Our Customer Experience Team are the customer-facing representatives of the City of Greater Geraldton, taking ownership of each customer interaction to deliver a seamless and high-quality service experience. This opportunity is offered as a permanent part time position, working 30.4 hours per fortnight on Thursday & Friday (7.6 hour days). Key accountabilities: • Proactively engage with customers and maximise first contact resolution across a range of service channels including face-to-face, email, phone, web chat and social channels. • Promote awareness of the City’s services and support customers to confidently access information and utilise self-service options where appropriate and desired. • Efficiently and accurately undertake a range of transactional and administrative tasks in support of the City’s processes and specialist teams. For further information and to view the position description, visit www.cgg.wa.gov.au/employment . To gain a better understanding of the role, please call Emma Reynolds, Coordinator Customer Experience on 08 9956 6667. Position requirements: We are seeking applicants who thrive on communication and collaboration. Candidates should have experience working within a customer focused environment, knowledge or experience in office administration and financial transaction tasks, and a high level of computer literacy. Attention to detail, curiosity and a willingness to dive in and learn about the City’s services will be highly regarded. A National Police Certificate is required for the position. Completion of a pre-employment medical including alcohol and other substances testing is required of all positions at the City. Remuneration and benefits: The Customer Experience Officer position has a salary starting from $76,072 per annum pro rata. Some of the additional benefits of working for the City include: • Up to 21% Superannuation (with superannuation co-contribution scheme) • 22 Annual Leave days per annum (pro rata for part time employees) • Health & Wellbeing Program • Flexible working arrangements • Career opportunities • Study Assistance • Centrally located • Free parking About the City Overlooking the Indian Ocean, Geraldton is a thriving regional city at the heart of Australia's Coral Coast. With a growing population of over 41,000 people it offers a wide range of services and activities. Geraldton is recognised as one of WA's key growth areas and the opportunities in this regional city are plentiful. You can be part of working with us to deliver the best for our community and this region. The City of Greater Geraldton actively welcomes, includes and values the unique contributions of all people in its workplace. The City welcomes applications from all age groups, people with a disability, and those from diverse ethnic and cultural backgrounds. We are proud to be an equal opportunity employer with strong commitment to fitness for work and safety in the workplace. Interested in applying? To be considered for this vacancy, applicants are advised to include the following: • A current resume • A written response (maximum 1250 characters per criteria) addressing the following selection criteria inclusive of examples to support your claims: • Availability to work from 7:54am to 5pm Thursday and Friday. • High level of computer literacy including the ability to use multiple software packages simultaneously to find solutions for customers. • High level of office administration skills including the ability to handle cash, perform daily banking reconciliation, process payments and input and manager customer information. • Demonstrated ability to exercise initiative, judgement and discretion and capable of working in an environment that requires confidentiality. Applications close 4pm Monday 10 August 2026. Ross McKim CHIEF EXECUTIVE OFFICER