Customer Service Representative - Deniliquin

About this role

Customer Service Representative SNSW Clerk Grade 3/4 - starting annual salary $74,118 plus superannuation and leave loading Employment Type: Temporary Part Time (15 hours per week) and Talent Pool Opportunity This role is Monday to Friday and requires a minimum of 3 hours per shift. Locations: Deniliquin Service Centre (Hub site for Finley Service Centre) This recruitment activity will be used to create a talent pool for future full time, part time ongoing, temporary and casual roles and is valid for a period of up to 18 months. Looking for a part-time role that fits your lifestyle and allows you to make a difference in your local community? We're building a talent pool for future Customer Service Representative opportunities in our Deniliquin Service Centre. Located in a vibrant regional community, our Service Centre helps customers access essential services by providing support, guidance and practical solutions. If you enjoy working with people, solving problems and delivering great customer experiences, we'd love to hear from you. What are ‘hub and spoke’ Service Centres? In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations. Deniliquin is the Hub site for Finley Service Centre. About you We're looking for people who are friendly, adaptable and passionate about helping others. You thrive in a busy, customer-focused environment and bring warmth, empathy and confidence to every interaction. Whether you're looking for a new challenge or an opportunity to support your local community, we'd love to hear from you. What You'll Bring You don't need to have all the answers on day one - we're looking for people with the right mindset and a willingness to learn. Ideally, you'll bring: A passion for helping people and delivering great customer experiences Strong communication skills and a friendly, approachable nature The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment Curiosity and confidence when solving problems and navigating customer enquiries Good organisational skills and an eye for detail Comfort using technology and learning new systems Integrity and professionalism when working with personal information A collaborative approach and commitment to being part of a supportive team Adaptability and a positive attitude in a changing environment Your Impact As the welcoming face of our Service Centre, you'll play an important role in supporting customers across the region. In this varied role, you'll provide support through a mix of face-to-face customer interactions and phone enquiries, helping customers access information, resolve issues and connect with the services they need. Working closely with your colleagues, you'll deliver professional, respectful and customer-focused support while creating an environment where customers feel valued, supported and understood. How to apply Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description). Closing Date: Monday 3 August 2026 at 9:59am About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW. Operating hours: In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays. The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours. Part-time – minimum 14 hours per week - (Monday to Friday) Full-time – 70 hours per fortnight Hours are also subject to change based on the needs of the business. What we offer Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities. Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Further Information: For enquiries relating to recruitment please contact Joy Lethieullier via servicedeliveryrecruitment@customerservice.nsw.gov.au Click Here to access the Role Description. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process