Digital Operations and Security Analyst

About this role

The Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) is the Australian Government's primary authority on radiation protection and nuclear safety. Our purpose is to protect the Australian people and the environment from the harmful effects of radiation, through understanding risks, best practice regulation, research, policy, services, partnerships and engaging with the community.

The Digital Technology section (DTS) sits within the Office for Business Support and is responsible for driving the development and delivery of a range of strategic and operational Digital Technology functions. Working in partnership with ARPANSA’s Executive, branches and offices, DTS provides services and advice on the Agency’s use of technology, applications, information and data, including oversight of cybersecurity and information governance.

Why work for us? • Opportunities to engage with national and international stakeholders • Inclusive and diverse workplace • Competitive salaries with 15.4% superannuation • Generous leave conditions • Flexible work practices • Modern amenities and free parking at both our Yallambie and Miranda sites.

The Digital Operations & Security Analyst is responsible for delivering high-quality end user support, contributing to cybersecurity operations, and supporting core infrastructure and platform services. The role ensures timely resolution of incidents and service requests, supports secure and compliant digital operations, and assists in maintaining reliable and resilient technology services across the Agency.

Key accountabilities • Service Desk and End User Support: Provide first and second level Digital Technology support, ensuring timely resolution of incidents, service requests and problems; deliver high-quality customer service; manage the Digital Technology asset lifecycle (procurement to disposal); administer backup and restoration processes; and assist in coordinating project activities, including task tracking and risk identification. • Cybersecurity Operations Support: Support day-to-day cybersecurity operations by monitoring identity, access and endpoint alerts; triaging phishing and security events; Assist in monitoring cloud platforms and security posture, identifying and escalating issues as required; Assisting in the investigation and triage of low to medium severity cyber security incidents, escalating issues where required; gathering logs and evidence; and assisting with vulnerability management and patching, device compliance monitoring, and adherence to security policies. • Infrastructure and Platform Support: Support endpoint and platform operations including application deployment, system monitoring and troubleshooting; assist with email, collaboration and network services; contribute to patching and compliance activities; monitor cloud usage; and support access management and system performance. • General responsibilities: Maintain accurate documentation and operational records; contribute to continuous improvement of services and processes; ensure compliance with policies and standards; and communicate effectively with stakeholders while working collaboratively across the team.