Director, Service Delivery

About this role

Premier’s Department Director, Service Delivery You. At the centre of big ideas. * Lead enterprise-wide technology service delivery at the heart of government * Drive customer-focused IT operations, stakeholder engagement and innovation Ongoing, PSSE Band 1 based in Martin Place Sydney. About the Role As Director, Service Delivery, you will lead the delivery of critical technology services that enable the Premier’s Department, The Cabinet Office and Ministerial Offices to operate effectively and respond to the priorities of government. You will provide strategic and operational leadership across service management, infrastructure, end-user support and technology operations, ensuring reliable, secure and customer-focused services that deliver exceptional user experiences. Working in close partnership with senior executives, business leaders and service providers, you will drive service performance, manage operational risk and foster strong stakeholder relationships in a highly visible and fast-paced environment. You will champion continuous improvement by identifying opportunities to enhance service quality, strengthen organisational capability, optimise vendor performance and deliver greater value for money through innovative and contemporary technology solutions. As a key member of the Digital and Information leadership team, you will provide trusted advice to senior decision-makers while leading a high-performing team committed to service excellence, accountability and customer outcomes. While we embrace flexible working arrangements, this role is best supported by a regular onsite presence, reflecting its leadership responsibilities, extensive stakeholder engagement and accountability for the delivery of critical technology services To learn more about the role please review the Role Description. We're Looking For * Service Delivery Leadership: Extensive experience leading complex IT service delivery environments, driving operational performance and customer-focused outcomes across multiple technologies and service providers. * Stakeholder Engagement & Influence: Proven ability to build trusted relationships with senior executives, business stakeholders and external partners, providing influential advice and resolving complex issues. * Strategic Problem Solving & Innovation: Strong capability to identify opportunities for continuous improvement, leverage emerging technologies and implement innovative solutions that deliver business value. * Vendor & Commercial Management: Experience managing vendor performance, service level agreements and contract outcomes to achieve high-quality, cost-effective service delivery. * People Leadership: A collaborative and inspiring leader with a track record of building high-performing teams, developing capability and fostering a culture of accountability, service excellence and integrity. We value diverse experiences. Even if you're not sure you meet all requirements, we encourage you to apply. Why Join Us? * Flexible Working: Broad range of flexible working arrangements * Career Development: Ongoing learning through expert-led sessions, online training, and professional development opportunities * Wellbeing Support: Access to employee assistance program, fitness passport program, and wellbeing initiatives * Inclusive Culture: Staff-led networks including Aboriginal Staff Advisory Committee, Diversity & Inclusion Network, and Young Professionals Network How to Apply Click ‘Apply Online’ and submit your application including: * A resume detailing relevant knowledge, skills and experience (maximum 5 pages) * A cover letter addressing how you meet the requirements of the role (maximum 2 pages) Closing Date: Wednesday, 5 August 2026 (9:59 AM Salary: Senior Executive Band 1. Total remuneration package will be negotiated upon offer. Hiring Manager: Julien Al Jawich, Chief Digital and Information Officer, via Julien.AlJawich@premiersdepartment.nsw.gov.au About the Premier's Department Connecting to Deliver from the Heart of Government The Premier's Department leads the state's 430,000 public servants, driving collaboration and the delivery of whole-of-government priorities. Learn more about the department and a career at Premier’s Department. Our Commitment We welcome and encourage applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander people, the LGBTQIA+ community, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and other diverse communities. The Premier's Department acknowledges the Traditional Custodians of the lands where we work and live. We pay respect to Ancestors and Elders past and present. We recognise and learn from the strengths of First Nations peoples of New South Wales and their continuing connection to, and unique cultural and spiritual relationship with, Country. Additional Information Reasonable Adjustments: The selection process will include assessment techniques to determine your suitability. You can request reasonable adjustments at any stage by indicating in pre-screening questions, contacting the Talent Team at PCT@premiersdepartment.nsw.gov.au, or reaching out to the hiring manager. Talent Pool: A talent pool may be created from this recruitment process. If eligible, you may be contacted for ongoing and temporary opportunities in the same role or grade that become available over an 18-month period.