Director Workplace Operations

About this role

If you’re after impact, there’s no other organisation in Australia that delivers work on this scale. You’re called upon to help decision makers identify the options that best match their objectives. This is your opportunity to deliver exceptional services to the people of NSW, create innovative solutions, and foster strong partnerships. In this role, you'll: Reporting to the Executive Director, Workplaces, within the People, Communications and Workplaces Division, this pivotal leadership role is responsible for shaping and delivering workplace services that support Transport’s strategic objectives, culture and employee experience. You will lead a team responsible for delivering workplace operations across Transport’s owned and leased portfolio, overseeing a wide range of services including facilities management & services, security, asset management whilst driving compliance and sustainability outcomes. Equally important, you will champion initiatives that create safe, inclusive and high-performing workplaces that enhance employee experience and support organisational transformation. As a seasoned and influential leader, you will play a key role in building strong partnerships across the organisation, fostering collaboration, and creating an engaged and customer-focused culture. You will lead through change, bring people together around a common purpose, and inspire teams to deliver outstanding outcomes aligned with Transport's values and strategic direction. This permanent position is based in Macquarie Park and operates under Transport’s hybrid working model, which combines minimum 50% onsite attendance with approved remote working arrangements. Apply now with your cover letter and resume. For more information on the role and business unit, view the role description and information pack . For enquiries, please contact Ciaran Martin on 0466 616 258. About you You are an experienced and authentic leader with a demonstrated ability to lead large, multidisciplinary teams through complexity, change and transformation. You have a strong track record of creating high-performing, engaged and inclusive workplace cultures where people feel valued, supported and empowered to perform at their best. With tertiary qualifications and/or extensive experience in workplace operations, facilities management, security or a related discipline across large/diverse property portfolios. You are recognised for your ability to: • Lead strategically while driving operational excellence, service performance and customer outcomes. • Build trusted partnerships and foster a collaborative, accountable and high-performing culture. • Lead and develop diverse teams through change, maintaining workforce stability and performance. • Drive continuous improvement, commercial outcomes and informed decision-making across a complex operating environment. You will possess exceptional communication and stakeholder engagement skills, coupled with the ability to influence at executive level, navigate ambiguity, and build alignment across diverse business groups. Most importantly, you are a visible and values-driven leader who can bring people together, strengthen organisational culture and create an environment where teams can thrive. This is an outstanding opportunity to lead a critical function at a time of significant workplace transformation and cultural evolution. You will have the opportunity to influence the future of Transport's workplaces, drive meaningful organisational outcomes and lead a passionate team committed to delivering exceptional service. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers . Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Wednesday 29 July 2026 For more information about this role, please contact CIARAN.MARTIN@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW #LI-Hybrid