Employee Performance Officer

About this role

Employee Performance Officer At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. * 1x Ongoing Full-Time Opportunity * Location: Parramatta (with flexible working arrangements available) * Salary Clerk Grade 7/8 from $116,981 - $129,492 base + superannuation & annual leave loading. About the role The Employee Performance Officer (EPO) is responsible for providing critical advice and support to Departmental senior officers and school leaders to effectively manage employee underperformance. This is a case management role, where the EPO oversees performance matters across the Department, ensuring performance management policies and procedures are adhered to. The EPO will also liaise with other directorates across the Department as required. For further information please click here to view the role description. About you * Self-motivated and confident in providing high level policy and procedural advice * Experience in providing hands on support to senior officers and leaders to address underperformance and where relevant guide the leaders to implement an improvement program. * Well developed management skills are results driven, resilient and confident in managing challenging situations. * Working knowledge of the legislative and policy frameworks with industrial context. * Excellent communicator who is a team player and creates strong stakeholder relationships * Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people. Essential requirements of the role * Current and valid Working with Children Check (WWCC) Clearance for paid employment. * Demonstrated understanding of and commitment to the value of public education. Benefits * Flexible working arrangements * 35 hour working week * Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading * Flex Leave entitlements, generous holidays & leave conditions * Opportunities for advancement and mobility across the Department to support your career growth How to apply Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as answer the below pre-screening questions: * Describe your experience managing a complex caseload. How have you prioritised matters, managed risk, and ensured high-quality outcomes while meeting competing deadlines? (max 400 words) * This role requires providing advice to senior leaders on complex and often sensitive employee performance matters. Describe a time when you provided advice that was challenged or contested. How did you influence the outcome while maintaining productive stakeholder relationships? (max 400 words) Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities. Please refer to the Applicant’s Guide to Applying to assist you with your application. If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. All other applicants please submit your application by clicking ‘Apply Now’. Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information. Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. Closing date: 9 August 2026 at 11:59pm. For role enquiries please contact Christy Reynolds at christy.l.reynolds@det.nsw.edu.au We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage. A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.