Health Information Officer

About this role

Employment Type: Casual Position Classification: Administration Officer Level 2 Location: Nepean Hospital Remuneration: $34.93 - $36.09 per hour Requisition ID: REQ654176 Applications Close: 02/08/2026 With CORE Values of Collaboration, Openness, Respect and Empowerment, working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role. About Us Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions. Nepean Hospital is a teaching hospital that provides tertiary referral services in emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal intensive care/ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus has recently experienced tremendous growth and aims to support communities within and outside of Sydney’s western suburbs, providing world-class clinical facilities, services, and care. The Health Information & Record Service is seeking energetic and enthusiastic applicants to join our casual pool. This role offers the opportunity to work within a dynamic healthcare environment, providing essential administrative and customer service support. Successful applicants will be available to work on a rotating roster as required and demonstrate flexibility to undertake a variety of shifts within the 24/7 roster. In this role, you will provide timely and accurate administrative support while delivering exceptional customer service to patients, visitors, clinicians and other stakeholders. You will be responsible for collecting and maintaining patient information ensuring confidentiality at all times, accurate data entry, processing patient information requests, and coordinating records. You will also be the first point of contact for many of our customers, responding to enquiries, answering telephone calls and directing requests to the appropriate person or department. Key to your success is strong communication and interpersonal skills, attention to detail, a commitment to providing high-quality customer service, and the ability to work effectively in a busy, fast-paced environment. Experience in administration, health records, medical reception or customer service environments will be highly regarded. Join our dedicated team and contribute to delivering quality patient care through the effective management of health information services at Nepean Hospital. Benefits available to eligible NBMLHD employees Opportunity for extra tax savings through Salary Packaging Novated Leasing Great education opportunities through Education Training Service which offers over 110 courses each year Access to our Employee Assistance Program (EAP) for staff and family members Fitness Passport NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply. NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards For assistance with applying through the NSW Health Career Portal please click here. What you will bring to the role * Extensive administrative knowledge and experience, including reception duties, with effective customer service skills * Demonstrated ability to prioritise, co-ordinate and time manage daily tasks * Demonstrated ability to work both independently and in a team environment * Excellent communication skills both verbal and written * Computer literacy in particular familiarity with Microsoft Office and previous experience with NSW Health programs would be well regarded * Attention to detail and a commitment to accuracy Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa. Need more information? 1) Click here for the Position Description 2) Find out more about applying for this position For role related queries or questions contact Karen Fredericos on Karen.Fredericos@health.nsw.gov.au