Health Information Release officer

About this role

* Be a key link in safeguarding patient information and privacy * Join a supportive team at Westmead Hospital * Build your career in health information and medico-legal services Manage complex information requests, protect patient privacy and deliver accurate health records within a fast-paced healthcare environment. Employment Type: Permanent Part Time Position Classification: Administration Officer Level 3 Remuneration: $32.27 - $38.44 per hour Hours Per Week: 21 Working Hours: 7:30am – 4:00pm, must be available Tuesday and Wednesday. Remaining working days are negotiable. Location: Westmead Hospital Where you'll be working Join the Health Information & Records Service (HIRS) at Westmead Hospital, one of Australia's leading tertiary healthcare facilities. You'll be part of a dedicated team that plays a vital role in supporting patient care, legal compliance and information governance across Western Sydney Local Health District. Working in a collaborative and professional environment, you'll contribute to delivering high-quality services while helping ensure the secure and timely release of health information. * Work within a highly respected health information and medico-legal service * Collaborate with clinicians, legal representatives, government agencies and external stakeholders * Be supported by an experienced and knowledgeable team committed to excellence * Contribute to patient privacy, compliance and information management outcomes * Access opportunities to develop your skills within a large and dynamic health district What you'll be doing As a Health Information Release Officer, you will be responsible for managing and processing a high volume of Release of Information (ROI) requests in accordance with NSW Health legislation, privacy requirements and organisational policies. You will play a critical role in ensuring sensitive health information is released accurately, securely and within mandated timeframes. * Assess, process and coordinate ROI requests from patients, legal representatives, courts, police, insurers, coronial services, healthcare providers and internal stakeholders * Review, analyse and extract relevant information from electronic and paper-based health records while ensuring legislative compliance * Liaise with patients, consumers, hospital staff and external agencies to facilitate timely responses and resolve enquiries * Maintain accurate records, tracking systems and documentation within corporate record management systems, including HPRM * Monitor request timeframes, meet key performance indicators and support auditing, reporting and service continuity across the team Ready to Make a Difference? Bring your attention to detail, customer service skills and passion for privacy and information management to a role that directly supports patient care and community trust. Apply now and help deliver better health outcomes for the people of Western Sydney while building a rewarding career with NSW Health. How to Apply Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date. * Understanding of patient confidentiality, Release of Information policies & knowledge of health record processes * Excellent organisational skills with the ability to manage time appropriately, prioritise workload and work under pressure * Demonstrated enthusiastic work ethic and the ability to and work as part of a team * Excellent computer skills across a variety of applications * Demonstrated attention to detail * Excellent written and verbal communications skills * Ability to work with minimal supervision and use initiative * Ability to work across multiple WSLHD facilities as required Requisition ID: REQ680888 Applications Close: 5 August 2026 Need more information? * Discover more about the application process. * Review the detailed Position Description for insights into role requirements and criteria. * Explore the selection process, employment checks, outcomes and notifications. * For inquiries about the role, contact Kate Fedrigo on Kate.Fedrigo@health.nsw.gov.au People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard. Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.