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New South Wales Government

Intelligence Analyst

Department of Customer Service · Sydney - Greater West

Hiring organisation
Department of Customer Service
Location
Sydney - Greater West
Employment
Permanent
Salary
$102,936 to $113,579 Annually
Reference
req52971
Posted
22 July 2026
Closing date
3 August 2026
Source checked
27 July 2026

About this role

Intelligence Analyst Intelligence Unit – Data, Intelligence & Analytics Directorate Building Commission NSW Grade: Clerk Grade 5/6 Employment type: Full-time ongoing Location: Parramatta (Hybrid working arrangements available) Help protect NSW homeowners through intelligence‐led regulation We are recruiting an experienced Intelligence Analyst to join the Intelligence Unit at Building Commission NSW. This is a hands‐on operational intelligence role, suited to intelligence professionals with experience in regulatory, compliance, investigative or law‐enforcement environments who want their work to directly influence frontline operations, enforcement activity and public safety outcomes. If your background is in tactical and operational intelligence, producing intelligence that drives real‐world decisions, this role offers meaningful impact, complexity and purpose. Why join Building Commission NSW? Building Commission NSW is responsible for lifting standards across the residential construction sector through stronger regulation, smarter targeting and intelligence‐led compliance. In this role, you’ll benefit from: * Flexible and hybrid working arrangements * A specialist intelligence function embedded in a frontline regulator * Exposure to complex, high‐risk regulatory and compliance matters * Strong collaboration with investigators, compliance teams and external partners * The opportunity to see your intelligence directly inform operational outcomes About the Intelligence Unit The Intelligence Unit is a specialist function that supports operational decision making, compliance activity and enforcement action through timely, high-quality intelligence. Our analysts work closely with operational teams and external partners to: * Identify high risk entities and behaviours * Inform licensing, audit and investigation priorities * Support coordinated compliance operations and regulatory interventions * Provide intelligence for states significant initiatives and joint agency activity * The focus is intelligence tradecraft, judgement and operational relevance. Your impact As an Intelligence Analyst, you will: * Produce intelligence products that support licensing, investigations, compliance activities and operational decision-making. * Analyse information to identify risks, trends, associations and opportunities for regulatory action. * Develop profiles and assessments of individuals, companies and industries to support regulatory priorities. * Present complex information in a clear, concise and actionable format for decision-makers. * Maintain strong working relationships with internal stakeholders and external regulatory and law enforcement partners. * Contribute to a collaborative intelligence team by sharing knowledge and supporting capability development. What you bring We are looking for an experienced intelligence analyst who brings: * Demonstrated experience working in an intelligence environment, preferably within regulatory, compliance, investigative or law enforcement contexts * Ability to analyse information, identify risks and draw clear, evidence-based conclusions. * Experience in producing intelligence products that support operational decision-making. * Understanding of information handling, record management and evidentiary requirements. * Ability to manage competing priorities and deliver quality work in a fast-paced environment. * Ability to communicate clearly and confidently, both in writing and when presenting information to others. * Experience with data and analytical tools is valuable, however, the emphasis is on intelligence judgement, tradecraft and operational relevance, not model building or dashboard development. Essential requirements * Relevant tertiary qualifications and/or equivalent professional experience in intelligence, law enforcement, regulation, investigations, criminology or a related field * Ability to obtain and maintain a Baseline National Security Clearance * National Police Check * Willingness to undergo probity screening in line with relevant legislation and policies How to apply * Submit an up-to-date CV (maximum 5 pages) and a brief cover letter (maximum 2 pages) * Combine your CV and cover letter into a single document when submitting your application * Ensure your cover letter clearly outlines your suitability for the role, with particular emphasis on your operational intelligence experience and the types of intelligence products you have delivered For any recruitment related queries please contact Talent Advisor, Afrah via afrah.ahmedsaied@customerservice.nsw.gov.au Salary Grade 0506, with the base salary for this role starting at $102936 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Afrah Saied via afrah.ahmedsaied@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Closing Date: Monday, 03 August 2026 (09:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

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