Interpretive Officer - Pool

About this role

About the Role: The Interpretive Officer provides the first point of contact to visitors to the site and delivers exceptional customer services, quality interpretive tours, retail sales and accurate visitor information.​ • Deliver quality interpretive tours to all visitors. • Provide exceptional customer service. • Provide accurate and relevant visitor information. • Actively promotes retail sales and regional sites. • Visitor facilities are maintained at a high standard. • Adhere to Departmental policies, including site cash handling procedures and WHS. What can we offer you! • Working in an organisation that is contributing to significant environmental outcomes in the great state of South Australia! • Be part of a fun, collaborative and supportive team. • Free entry into DEW managed Parks in South Australia. • Salary Sacrifice Benefits. • Access to our Employee Assistance Program (EAP). • Access to our Fitness Passport Program. Contract: This is a merit pool, and applicants may be offered a position based on organisational needs. Essential Criteria (including qualifications) • Uses common sense and past experiences to approach problems and provide options to their manager for resolving the issue. • Allocates appropriate amounts of time for successfully completing their workload. • Demonstrates a good understanding of the principles relating to interpretation and nature-based tourism. • Displays the ability to use Point of Sale equipment and cash handling procedures to perform their daily work effectively. • A current class “C” driver’s licence and willingness and ability to safely operate a 4wd is essential. Special Conditions: • Will be required to participate in responses to state emergencies or associated duties. • You must be an Australian citizen, permanent resident, or provide evidence that you hold a valid working visa that allows you to work in Australia without restrictions. • Prior to being employed, the successful candidate will be required to provide a valid Nationally Coordinated Criminal History Check (NCCHC), which is required to be renewed every three years. DEW will cover the cost of renewal. • Prior to being employed, the successful candidate will be required to provide a Department of Human Services (DHS) Working with Children Check (WWCC) which is required to be renewed every five years. DEW will cover the cost of renewal. • Wearing a company uniform during working hours and/or when representing the department is mandatory. • Required to work a roster including weekends and public holidays. Remuneration: GSE4 $40.15 min - $40.57 max per hour, including 25% casual loading in lieu of annual leave and sick leave Enquiries to: Andrew Schaberau, Team Leader Commercial Services West andrew.schaberau@sa.gov.au Mobile: 0452 598 991 Application Instructions: Applications are to be submitted online through I WORK FOR SA. Applicants are to submit a pre-employment declaration, current CV and letter of application (max. 3 pages) addressing the Essential and Desirable Criteria (including qualifications) as outlined in the Role Description. The Department for Environment and Water is committed to building a diverse and inclusive workplace. We encourage applications from people with diverse backgrounds including all ages and gender identities, Aboriginal and Torres Strait Islander, people with disability, culturally and linguistically diverse and LGBTIQA+. --> -->