IT Customer Support Officer

About this role

You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community. In this role, you'll: Provide face-to-face IT support to employees, including VIPs, resolving issues and offering guidance on systems and processes. Assist with meeting room technology, troubleshoot IT issues, and act as the first point of contact across Transport sites. Deliver excellent customer service by managing incidents, escalating major issues, and building strong client relationships while promoting best practices. For more information on this position and business unit, view the role description and information pack. About you You will bring experience in customer service, with a strong interest in technology or proven ability to provide technical support. You will demonstrate strong relationship-building skills and the ability to collaborate effectively across teams. You will have the ability to identify, troubleshoot, and resolve issues, managing problems through to effective outcomes. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Wednesday 5 August, 2026. For more information about this role, please contact LAUREN.BLEACH@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW