Manager, Fraud Detection and Analysis

About this role

Manager, Fraud Detection and Analysis – NSW Trustee and Guardian * Ongoing full-time vacancy. 35 hours per week. * Location: This role is based in Parramatta. Flexible and hybrid working options available. * Clerk Grade: Level 9/10. Base salary $133,348 p.a. to $146,945 p.a. plus 12% superannuation and annual leave loading. About us At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people. We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives. Our commitment to diversity Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. About the team The Legal, Governance and Risk division provides a wide range of enabling services including legal, genealogy, governance risk and compliance, information and privacy, and policy and performance. About the role The Manager, Fraud Detection and Analysis plays a critical leadership role in safeguarding the integrity of NSW Trustee and Guardian’s financial and operational systems. The role is responsible for leading the proactive detection, analysis and prevention of fraud, financial crime and corruption across the agency, using contemporary data analytics, technology and investigative methodologies. You will have accountability for leadership and management of the team’s operations, performance targets and service delivery, including staff allocation, monitoring and reporting on performance, and the exercise of relevant financial and human resources delegations. * The day-to-day responsibilities include but not limited to: Identify and assess current and emerging fraud and corruption risk trends. * Establish, review and optimise fraud detection rules to minimise false positives and false negatives. * Monitor transactions and activities, uplift alert systems, and analyse transactional patterns to identify potentially fraudulent activity. * Triage and investigate flagged activities and transactions in line with the fraud and corruption control plan. * Continuously improve fraud detection models and processes in response to emerging patterns. * Support the development of preventative and detective controls across financial management processes. * Generate regular reporting on fraud metrics, trends and incident responses for internal stakeholders. For more information about the position, view the role description. About you Application is encouraged if you demonstrate the following skills, knowledge and experience: * Strong analytical thinking and problem-solving capability to interpret complex data and generate insights. * Has experience in fraud detection, financial crime, or data analytics * High level of integrity, professionalism, and ethical judgement in line with public sector values. * Ability to deliver customer-focused outcomes and continuously improve services using data insights. * Strong understanding of financial processes and risk management principles. * Capability to use and leverage technology and analytics tools to improve organisational outcomes. * Proven ability to lead, manage, and develop people, driving team performance and capability uplift. If this sounds like you, we would love to hear from you. Essential requirements * Tertiary qualification and/or demonstrated experience in fraud related data analysis and investigation What we offer NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include: * work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing) * various leave options (recreation, parental, and flex leave of up to 24 days per year) * career development including study leave and acting opportunities * access to Fitness Passport and employee assistance program, and annual flu vaccinations Be part of something bigger. For more information about joining us, visit the Careers page on our website. How to apply To apply for this role: * Complete the online application * Submit a resume (maximum five pages) * Submit a brief cover letter (maximum two pages in total) outlining your skills, experience and suitability * Answer the following targeted questions (maximum two pages in total): * Provide an example of how you have led a team or collaborated with stakeholders to strengthen fraud controls or improve risk management processes? * Describe a time when you used data analysis to identify or investigate fraud, financial risk, or irregular activity. Please outline what approach and tools you used; how did you ensure accuracy and what was the outcome and impact? Read: writing your job application for tips on the application process. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description. Closing date Applications close 11:59pm, Sunday 9 August 2026. For enquiries about the role, please contact Michael Lawliet, Senior Manager - Risk and Compliance via email: Michael.lawliet@tag.nsw.gov.au. For enquiries about the recruitment process, please contact Antonio Caswell, Talent Acquisition Advisor via email: Antonio.caswell@tag.nsw.gov.au. Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted. Please note: * If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au * Offers of employment will be subject to reference checks and relevant clearances. * A talent pool may be created for future ongoing and temporary roles and is valid for 18 months. Thank you for your interest in this role. We look forward to receiving your application.