Officer Sector Information Services

About this role

Officer Sector Information Services · Help children have the best start in life through high quality education & care. · Improve outcomes for children and families in early education and care. · Join an expert team working across governments at the national level. About ACECQA We want children in Australia to have the best start in life through quality education and care. We provide national leadership on the implementation of the National Quality Framework ( NQF ) and collaborate with the Australian and state and territory governments to: · implement changes that benefit children birth to 13 years-of-age and their families · monitor and promote the consistent application of the Education and Care Services National Law across all states and territories · support the early childhood education and care sector to improve quality outcomes for children We strive for innovation and continuous improvement and are committed to keeping the sector and the community informed with the latest developments in early childhood education and care. ACECQA is committed to being a child-safe organisation, implementing the National Principles for Child Safe Organisations and actively promoting the safety and wellbeing of children. The Role The Sector Information Services Officer operates in a fast-paced environment as the primary point of contact for ACECQA enquiries. The role is responsible for delivering high-quality customer service through the timely and accurate management of phone and email enquiries relating to the National Quality Framework, supporting a diverse range of internal and external stakeholders. We have three full-time roles available, a 12 month fixed-term contract parental leave cover, and an additional two, six-month contracts at ACECQA Band 3/4 ($82,639- $102,446) . Key Accountabilities · Deliver written and verbal responses to the agreed standards of the ACECQA Customer Service Charter. · Provides sound advice and recommendations to resolve moderately complex enquiries within defined parameters, demonstrating an ability to explain guidelines, resources and legislation over the phone and via email to a diverse audience. · Prioritise and manage a high volume of enquiries under limited supervision to deliver accurate information in a professional manner. · Maintain appropriate standards of administrative requirements and record keeping, aligning with defined records management guidelines, including maintaining call records and databases to ensure record keeping systems remain accurate and up to date. · Can build rapport and maintain both internal and external stakeholder relationships within defined parameters. · Contribute to the review and ongoing development of internal and external resources, projects and initiatives as required. · Other duties as required.