Policy Manager

About this role

Policy Manager Clerk Grade: 11/12 Annual Salary Range: $154,231 - $178,369 plus superannuation Work Type: Temporary full-time until 30 June 2027 Location: Sydney (hybrid working arrangements available) A lead role in a priority NSW Government project to improve property transaction data and customer outcomes About the team The Office of the Registrar General (ORG) regulates the NSW land title system and works to ensure it is secure, efficient, reliable and responsive to the needs of customers, government and industry. ORG plays a key role in the NSW property system, working with government agencies, industry partners and service providers to support trusted property transactions and better outcomes for the people of NSW. The team operates in a complex environment where policy, legislation, regulation, data, technology and customer experience intersect. You will work closely with policy, legal, operational, data and delivery stakeholders to develop & deliver practical options for reform. This is an opportunity to contribute to work with direct impact for homeowners, government agencies and the broader property sector. About the role ORG is seeking a highly capable & self-motivated Policy Manager. This is a hands-on senior role that sits at the intersection of policy, legislation, project delivery, operations, data and stakeholder engagement. You will lead work to understand current arrangements, identify issues and dependencies, and develop practical options to support future reform. While this is classified as a Policy Manager role, the day-to-day work is broader than standard policy development. The role requires someone who can interpret legislation and contractual arrangements, work through complex operational issues, manage cross-agency relationships, and prepare clear advice for senior decision-makers You will need to bring structure and momentum to a complex project environment, balance competing stakeholder interests, and translate detailed information into clear advice, delivery plans and recommendations. About you You are a senior policy or project professional who is comfortable working in complex and sometimes ambiguous environments. You can quickly understand the policy intent, legislative context and operational realities behind a problem. You are confident engaging with senior stakeholders, asking the right questions, and bringing people together to work through issues. To be successful in this role, you will demonstrate: * Experience leading complex policy, legislative, regulatory, operational or service delivery projects. * Strong analytical skills, including the ability to interpret legislation, policy, contracts, business processes or governance arrangements and prepare legislative drafting instructions. * Demonstrated ability to manage complex projects with multiple dependencies, risks, timeframes and stakeholders. * Excellent stakeholder engagement skills, including the ability to build trust, negotiate outcomes and manage competing interests. * Strong written communication skills, with experience preparing Cabinet Submissions and other advice for senior executives & governance forums. * Sound judgement, resilience and the ability to provide clear, evidence-based advice on sensitive or complex issues. * Strong experience developing and delivering policy, legislative or regulatory reform, particularly in areas involving privacy, consent or information handling is highly desirable. Why join ORG? * Work at the forefront of privacy and legislative reform in a major NSW Government initiative. * Contribute to policy outcomes with real-world impact for homeowners and government agencies. * Flexible working arrangements and a collaborative, high-performing team. How to apply Please submit: * Your resume, and * A cover letter outlining your suitability for the role. Salary Grade 11/12, with the base salary for this role starting at $154231 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Meg Rapley via Meg.Rapley@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Closing Date: Monday 3 August 2026 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process