Project Manager

About this role

Who are we? We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. A t South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring. The role We're looking for an experienced Project Manager to join our Customer Experience team and play a key role in delivering initiatives that improve how customers engage with our organisation and experience our services every day. This is an exciting opportunity to lead and deliver a diverse portfolio of customer-focused projects and transformation initiatives across people, process and technology. Working at the heart of our Customer Experience function, you'll collaborate with business leaders, technology teams and delivery partners to bring complex projects to life and create lasting value for customers and the business. In this role, you will: • Lead the delivery of customer experience projects and transformation initiatives from business case initiation, project planning through to implementation including benefit realisation • Partner with business and technology teams to deliver successful outcomes across people, process and technology. • Manage project plans, governance, risks, budgets and stakeholder engagement to ensure projects stay on track. • Drive adoption of change and ensure customer and business benefits are realised. This is a fantastic opportunity to deliver meaningful change, enhance customer experiences and contribute to the future of a leading water utility. Who are you? We’re looking for an enthusiastic and collaborative project professional who thrives on bringing people together to solve complex problems, drive meaningful outcomes, and deliver positive change for both customers and employees. You are skilled at navigating complexity, engaging and influencing diverse stakeholders, and maintaining momentum from project inception through to successful delivery. You’ll also possess the following key skills, knowledge and experience: • Proven project management experience delivering business improvement and transformation initiatives with a focus on customers. • Experience managing projects across technology, process, systems and people-related change. • Strong stakeholder engagement skills with the ability to influence, negotiate and build trusted relationships. • Experience working within Agile or hybrid delivery environments. • Sound change management capability and an understanding of how to successfully embed change. • Excellent planning, governance, risk management and problem-solving skills. • Strong analytical thinking with the ability to leverage customer insights and data to inform decisions. • Outstanding written and verbal communication skills, including experience developing project plans, roadmaps and business cases. • A customer-first mindset and a passion for delivering meaningful outcomes. • Relevant qualifications in Project Management, Business Administration or a related discipline. • Experience within the water, utilities or other regulated industries, along with Salesforce knowledge, will be highly regarded. What's in it for you? Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years and a 2026 Finalist in the Work180 Equitable Workplace Awards ‘Flexible Working’ category. South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities. As a SEW employee, you can enjoy the following offerings from our benefits package: • Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks. • Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing. • Additional leave offerings, such as cultural and ceremonial leave and study leave. • Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room and an onsite cafe. • Limited free onsite and offsite car parking available, as well as pay-as-you-go parking options nearby. • Opportunity to be part of great initiatives involving the local community. We're for everyone Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at careers@southeastwater.com.au. Keen to make an impact? Click here to check out the position description. We're accepting applications for this exciting opportunity until Thursday 6 August 2026! To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application. Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required. Visit southeastwater.com.au to learn more about us and how we serve our customers.