Project Officer

About this role

Project Officer – Strategy and Priorities Branch & Division: Strategy, Policy & Delivery | Regulatory Education and Strategic Priorities Location: Parramatta/Mckell (other locations will be considered) Hybrid working, which is subject to change based on team needs or broader divisional and DCS flexible work policies. Employment type: Ongoing Grade: Clerk Grade 7/8 Be Part of the Future of Fair Trading At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW. If you’re someone who: - Thinks deeply about the needs of people and communities - Is motivated by great outcomes, not just processes - Wants to be part of an organisation that’s transforming how regulation works ...then there’s a place for you in our future. Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value. About the team Working in the Strategy, Policy and Delivery branch, you will play a key role in driving the development and delivery of NSW Fair Trading’s strategic planning and regulatory priorities. You will help shape the direction of high-impact initiatives that influence organisational success and ensure our priorities translate into meaningful outcomes for the people of NSW. You will be part of a small, high-performing and collaborative team that operates at the centre of the organisation, working closely with senior leaders and stakeholders across NSW Fair Trading and the Department of Customer Service. About the role: As a Project Officer, Strategy and Priorities, you will support the coordination and delivery of strategic planning, enterprise performance reporting and organisational priority-setting activities. The team leads strategic planning, enterprise performance reporting and priority setting, and coordinates the delivery of key strategic reporting and planning products such as the NSW Fair Trading Strategy, Compliance and Enforcement priorities, Year in Review, and contributions to the DCS Annual Report. Working across the organisation, you will contribute to the development and review of organisational priorities, monitor progress against strategic initiatives, and provide governance reporting and insights to support informed executive decision-making. You will build strong relationships with senior leaders and stakeholders, facilitate collaboration across business areas, and help coordinate the delivery of key strategic products. The role also includes providing project management as required, helping to establish effective governance, coordinate delivery, manage risks, and ensure strategic projects remain on track. This is an exciting opportunity for someone who thrives in a dynamic environment, can confidently manage competing priorities, enjoys working across complex stakeholder landscapes, and is passionate about strategy, governance and delivering outcomes that make a lasting impact. The role includes hybrid working arrangements, with a requirement to attend in office twice per week and on an as-needed basis. Your day-to-day - Coordinate and support delivery of strategic and regulatory initiatives across multiple teams, ensuring alignment despite - differing priorities and operational contexts. - Engage and collaborate with stakeholders at all levels, including senior leaders and executives, to support planning, decision-making and delivery. - Prepare high-quality briefing materials, reports, dashboards and presentations, translating complex information into clear, concise and fit-for-purpose outputs. - Support the development and implementation of governance processes, reporting frameworks, performance measures and communication plans. - Monitor, track and report on progress, risks, dependencies and emerging issues across initiatives. - Analyse information to identify trends, risks and interdependencies, and contribute to practical, outcome-focused solutions. - Manage competing priorities, coordinating activities and timelines across multiple stakeholders to ensure deliverables are met. - Coordinate project activities, including planning, scheduling, tracking progress, and managing risks and dependencies to support successful delivery. To be successful in this role you will demonstrate: - Strong stakeholder engagement and influencing skills, with the ability to collaborate effectively across teams and senior stakeholders. - Excellent written and verbal communication skills, including the ability to translate complex information into clear, concise and executive-ready outputs. - Sound analytical and problem-solving capability, with the ability to identify risks, trends, interdependencies and practical solutions. - Proven organisational and project coordination skills, with the ability to manage competing priorities, support governance and reporting processes, and deliver in a complex environment. Salary Grade 7/8, with the base salary for this role starting at $116981 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact francis wen via francis.wen@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Closing Date: Tuesday 4th of August, 2026 (at 9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process