Project Officer

About this role

Project Officer Clerk Grade: 7/8 Employment Type: Multiple temporary and ongoing roles available Salary: Base $116,981 - $129,492 per annum plus Superannuation Location: All NSW (Hybrid working arrangements - office attendance required 2–3 days per week). Two exciting opportunities have become available for Project Officers to join the Consumer Affairs branch at NSW Fair Trading. We’re seeking proactive and highly organised individuals to support the development, coordination and delivery of strategic and operational projects. You will contribute to project planning, implementation and reporting that supports improved regulatory and customer outcomes. Be part of the future of Fair Trading NSW Fair Trading is working to ensure fair and safe marketplaces for goods, services and homes in NSW. We’re on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping “the new way” - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW. If you’re someone who: Thinks deeply about the needs of people and communities Is motivated by great outcomes, not just processes, and Wants to be part of an organisation that’s transforming how regulation works ...then there’s a place for you in our future. Join us as we build a Fair Trading that’s fit for the future - one that’s customer-centred, evidence-driven, and proudly focused on public value. About the role * Contribute to the planning, coordination and delivery of assigned projects in line with organisational objectives. * Undertake research, analysis and reporting to inform decision-making. Prepare high-quality documentation including project briefs, reports and communication materials. * Support stakeholder engagement and collaboration across teams to ensure successful project outcomes. * Assist in monitoring project progress, risks and issues to support on-time delivery. To be successful in this role you will have: * Strong project coordination and organisational skills. * Excellent written and verbal communication skills. * Proven analytical and problem-solving abilities. * Ability to manage multiple tasks and meet deadlines in a fast-paced environment. * Collaborative approach with a focus on achieving outcomes Essential criteria * Demonstrated experience supporting project planning and delivery. * Strong analytical, research and reporting skills. * Excellent stakeholder engagement and communication abilities. * Proven ability to manage competing priorities and deliver quality outcomes. Salary Grade 7/8, with the base salary for this role starting at $116981 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Jessica Love via jessica.love@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Closing Date: Monday 3rd August 2026 (9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact jessica.love@customerservice.nsw.gov.au. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process