Regulatory Intelligence Analyst

About this role

Regulatory Intelligence Analyst | Ongoing Independent Review Office (IRO) – Engagement & Resolution Make insight matter. Influence system-wide change. Darlinghurst NSW (hybrid). You’ll be office-based at least 5 days per fortnight for full-time roles (pro-rata for part-time), with the remaining days worked flexibly as agreed. Are you a curious, analytical thinker who wants your work to drive real regulatory impact? Join our Regulatory Intelligence team and help uncover systemic issues, emerging risks and trends to improve outcomes across the workers’ compensation and CTP schemes. In this role, you’ll transform complex data and stakeholder insights into clear, actionable intelligence that informs decision-making and strengthens regulatory oversight. What you’ll do * Analyse complaints, dispute resolution and stakeholder data to identify patterns, systemic issues and risks * Develop high-quality intelligence products (briefs, dashboards, insights) for decision-makers * Collaborate across legal, policy and operational teams to strengthen regulatory intelligence capability * Support proactive, evidence-based regulatory responses and continuous scheme improvement What you bring * Experience in data analysis, intelligence or insights roles * Strong analytical thinking and ability to synthesise complex information * Clear, concise communication skills, with the ability to influence diverse audiences * Confidence working with data tools such as Excel, Power BI or similar Why join us You’ll be part of a values-based organisation where how we work matters as much as what we achieve. We live our values every day: * Trust – we empower our people and rely on each other’s expertise * Integrity – we act ethically and uphold public confidence * Service – we focus on outcomes that improve people’s experience of the scheme * Accountability – we take ownership and deliver high-quality, evidence-based work Here, your insights won’t sit on a shelf, they will shape decisions, improve systems and make a difference for the people of NSW. What we need from you: * Review the role description and apply by submitting an up-to-date resume and cover letter highlighting your experience and why you are perfect for this role. * Please note candidates invited to interview will be required to complete additional assessments. A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities. Salary Grade 7/8, with the base salary for this role starting at $116981 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Tasha Bailey via Tasha.Bailey@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Closing Date: Tuesday, 28 July 2026 [9:59am] Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process