Senior Advisor, Regulatory Education

About this role

Senior Advisor, Regulatory Education Grade: Clerk Grade 9/10 Duration: Temporary 6 months Location: Parramatta The Regulatory Education team, within the Regulatory Engagement & Education directorate, is looking for an ongoing Senior Advisor, Regulatory Education. Be Part of the Future of Fair Trading At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW. If you’re someone who: • Thinks deeply about the needs of people and communities, • Is motivated by great outcomes, not just processes, and • Wants to be part of an organisation that’s transforming how regulation works — ...then there’s a place for you in our future. Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value. About the role: The team is the central coordination point for all external NSW Fair Trading communications and works in partnership with internal NSW Fair Trading teams and a central Brand, Digital & Communications team to ensure external communications are delivered on time and at a high standard. You’ll be working on developing content for electronic newsletters, campaigns, social media and the NSW Fair Trading website. If you thrive in working in a fast-paced environment and have solid communications skills, we want to hear from you. What we’re looking for - You are an excellent writer and can deliver information across multiple channels, including digital content, for a diverse range of audiences - You are passionate about creating materials that are engaging for various audiences - You can lead the development and implementation of education projects to inform customers about NSW Fair Trading and its regulatory remit and key projects and initiatives - You can problem solve and manage multiple projects whilst managing competing priorities - You have outstanding stakeholder engagement skills and build collaborative relationships with a wide range of internal and external stakeholders, and use your network to achieve positive business outcomes - You are a team player and have a positive and calm approach when working on high profile and complex projects Essential Criteria: - Relevant tertiary qualifications or equivalent experience in education, communication, or project management. - Demonstrated experience managing education or communication projects. - Strong written and verbal communication skills. - Proven ability to engage and collaborate with diverse stakeholders. Salary Grade 9/10, with the base salary for this role starting at $133348 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact francis wen via francis.wen@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Closing Date: Thursday 6th August, 2026 (at 9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process