Senior Change Advisor

About this role

Senior Change Advisor Digital & Strategic Programs, Building Commission NSW Grade: Clerk Grade 9/10 Location: Gosford, Parramatta, Sydney (2-3 days office attendance) Term: Temporary opportunity up-to March 2027 with the possibility of extension. An exciting opportunity has become available in the Building Productivity Reforms team, within the Digital and Strategic Programs directorate, Building Commission NSW. About the team The team is leading the end-to-end delivery of NSW’s new Building Productivity Reforms – supporting the NSW Government to meet housing supply targets by modernising and streamlining building work approval processes, registration requirements, Modern Methods of Construction (prefab) and to enhance accountability in residential construction, driving greater trust for the NSW community. You will be joining a fantastic team of high performing individuals that are supportive, collaborative, approachable and passionate about delivering this incredibly important program of work. About the role We are looking for a Senior Change Advisor to step in and continue the development of the end-to-end change strategy, planning and delivery of the change program for all areas of the Building Productivity Reforms – applying sound change management principles and best practice methodologies. This role is responsible for: * Woking with the program manager, workstream leads, and senior business analysts to build a clear understanding of current state and future state designs, processes and workflows * Providing subject matter expertise on change strategies, methodologies and activities * Effectively assessing internal and external stakeholder assessments, change impact analysis, risk analysis and change resistance strategies * Manage projects and oversee the consistent application of the DCS change framework and standards across all programs of work, to ensure consistent engagement and effective change management for internal and external stakeholder groups * Keeping our teams, customers, industry and community at the forefront – ensuring change management activities support our people and our customers through the change To be successful in this role, you will: * Have a strong background in communications, stakeholder engagement and/or change management with a demonstrated ability to create and develop change management plans and strategies * Have excellent written and verbal communication skills * Demonstrated experience managing large stakeholder groups * Be confident in collaborating with various teams across the business, department, government agencies, local government, industry and community * Have a background in people management or leadership skills to support a small team to grow, develop and achieve goals * Ready to take on a new challenge, work with purpose and join a warm, friendly, supportive and incredible team of people. If this sounds like you or someone you know, we encourage you to apply. How to apply * Submit an up-to-date CV (maximum 5 pages) and a brief cover letter (maximum 2 pages) * Combine your CV and cover letter into a single document when submitting your application * Ensure your application clearly outlines how your skills and experience align with the requirements of the role For any recruitment related queries please contact Talent Advisor, Afrah via afrah.ahmedsaied@customerservice.nsw.gov.au Salary Grade 09/10, with the base salary for this role starting at $133348 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Afrah Saied via afrah.ahmedsaied@customerservice.nsw.gov.auservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Closing Date: Tuesday, 4th August 2026 (09:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process