Senior Product Manager

About this role

Senior Product Manager * Full-Time (35hpw) Temporary to September 2027 * Salary Range $134,626 - $162,153pa + super * Location flexible across Sydney CBD, Gosford and Parramatta or an approved Service NSW location * Hybrid working with 1-2 office days per week About the team The Unify Team builds and operates the core digital platform that frontline Service NSW staff use to deliver assisted services to NSW residents. Unify enables staff in service centres, contact centres and mobile service centres to complete complex transactions on behalf of customers, integrating with multiple partner agencies and systems. The Unify Projects Squad focuses on high-impact, complex initiatives that expand Unify’s capability, onboard new transactions, and support the decommissioning of legacy systems across government. This includes projects such as large scale grants, worker and licence checks, and cross agency integrations. The team culture is highly collaborative, outcome-focused and pragmatic. Product managers, designers and engineers work closely together, with strong ownership of outcomes and a shared commitment to building reliable, scalable and trusted services. This role offers the opportunity to work on mission-critical platforms, influence government-wide service delivery, and help shape the delivery of assisted digital services at scale. About you You bring a positive, proactive and high-agency mindset, taking ownership and driving outcomes with energy and intent. As a seasoned product manager you will thrive in a collaborative environment and align strongly to shared team values. You are comfortable operating within the Product Operating Model, with proven experience working in a Product Trio alongside engineering and design, while confidently engaging and influencing stakeholders across a complex organisation. You are accountable for the full product lifecycle, from vision and strategy through to prioritisation and measurable outcomes. You focus on value and impact, using evidence and metrics to guide decisions, and create outcome-based roadmaps that deliver meaningful results. Highly customer-centric, you prioritise discovery and validation, working closely with design and engineering to shape what is built and ensure solutions solve real customer problems. To be successful in this role you will demonstrate: * Proven experience as a Product Manager or Senior Product Manager with end-to-end accountability for product vision, roadmap and outcomes * Minimum of 5+ years’ experience in product management roles, working on digital products or platforms * Hands-on experience operating in agile environments, with clear ownership of backlogs, prioritisation and roadmaps (e.g. Scrum, Kanban or hybrid approaches) * Demonstrated ability to work within multidisciplinary product teams, partnering closely with engineers and designers * Experience delivering complex digital products with multiple dependencies and moving parts * Willingness to support key product releases, including occasional overtime or out-of-hours (e.g. weekend) work when needed Desirable Product management certifications (e.g. Scrum Product Owner, Pragmatic, Lean Product, Reforge, Product Management Certifications from General Assembly, Brainmates, ICAgile) Essential Requirements To be considered for roles in the NSW public sector, applicants must: * Be NSW residents or in the process of relocating to NSW * Hold appropriate working rights for the type of employment offered - Fixed Term roles require valid work rights for the full duration of the role How to apply Please submit your resume and cover letter as a single document. Your application should highlight your skills, experience, and why you're the perfect fit for this role. Our recruitment process Our recruitment and assessment process is merit based. For this recruitment we will be conducting a minimum of three interview and assessment stages that form a comparative process. This will include: 1. Panel behavioural interview 2. Work Task 3. Cognitive Assessment 4. Reference checks Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options Further Information Salary Grade 9/10, with the base salary for this role starting at $134626 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Bec Conquest via Bec.conquest@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Closing Date: 10am, Monday 10th August 2026 Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Our values, employee benefits and inclusive workplaces Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Bec.conquest@customerservice.nsw.gov.au. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process