Senior Quality Officer - Parramatta or Regional NSW

About this role

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact. You’ll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day. In this role, you'll: • Support and enhance quality management systems for restricted access vehicle operations, ensuring compliance with legislative and policy requirements • Monitor performance, lead and support internal audits, quality reviews, and compliance checks to ensure business processes align with defined standards and regulatory obligations • Partner with internal stakeholders to manage quality issues, conduct incident and non-conformance investigations, and implement corrective actions where necessary • Identify opportunities to improve the quality, consistency, and effectiveness of heavy vehicle access services, including the Restricted Vehicle Access Interface For more information on this position and business unit, view the role description and information pack About you Strong communication and stakeholder engagement experience, able to translate complex technical issues for technical and non-technical stakeholders Significant experience in quality assurance or compliance, ideally within transport, infrastructure, regulatory, or public sector settings Sound knowledge of quality management systems, continuous improvement, and compliance frameworks in operational service delivery contexts Demonstrated ability to analyse performance data, develop reporting tools, and support strategic improvement initiatives to improve compliance and efficiency Appropriate tertiary in a related discipline, or demonstrated relevant, equivalent professional experience Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Monday 3 August 2026 For more information about this role, please contact DAVID.WALLMAN@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW #LI-Hybrid